Robert Lindsey
Lubbock,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Guest Experience Manager
Cava Grill
09.2020 - 01.2024
- Implemented a feedback system, leading to continuous improvement of guest services based on client input.
- Coordinated internal communications between departments effectively, reducing misunderstandings or delays impacting the guest experience negatively.
- .Monitored staff performance and provided feedback and guidance.
Shift Leader
Zoe's Kitchen Inc.
08.2018 - 08.2020
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Analyzed sales figures and identified areas for improvement.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
Pei Wei Asian Diner
10.2017 - 07.2018
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Representative
Kohls Department Store
01.2013 - 07.2017
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
Field Marketing Representative
SportClips Haircuts
05.2015 - 04.2017
- Researched and evaluated potential new markets and products.
- Generated leads for sales teams through strategic product demonstrations and presentations.
- Increased brand awareness by executing creative and engaging field marketing events.
- Improved brand visibility through effective merchandising and display setups at retail locations.
Education
High School Diploma -
Georgetown High School
Georgetown, TX05.2012
Skills
- POS System Operation
- Front Desk Management
- Guest Services
- Relationship Building
- Team Supervision
- Time Management
- Detail Oriented
- Guest Relations
- Cash Handling
- Phone and Email Etiquette
Timeline
Guest Experience Manager
Cava Grill
09.2020 - 01.2024
Shift Leader
Zoe's Kitchen Inc.
08.2018 - 08.2020
Shift Leader
Pei Wei Asian Diner
10.2017 - 07.2018
Field Marketing Representative
SportClips Haircuts
05.2015 - 04.2017
Customer Service Representative
Kohls Department Store
01.2013 - 07.2017
High School Diploma -
Georgetown High School
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