Robert Lindsey
Kodiak ,AK
Summary
Proven leader and effective communicator, adept at managing high-stress situations and optimizing team performance. At Kodiak Electric Association, enhanced dispatch efficiency and safety compliance, leveraging skills in Dispatch software and customer relations. Established Stump Solutions, growing a loyal customer base through exceptional service and negotiation prowess. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
Dispatcher/Power Plant Operator
Kodiak Electric Association
1996.10 - 2021.05
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Examined and adjusted valves, pumps and other equipment to verify proper functioning.
- Performed routine preventative maintenance on power plant equipment.
- Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
- Aligned boiler pressure and steam system operations with optimal levels.
- Completed daily inspections and tests on plant equipment and documented findings.
- Trained personnel on operation and maintenance of power plant equipment.
- Operated boilers, turbines and other power plant equipment.
- Maintained power plant compliance with industry safety and environmental standards.
- Observed equipment in operation, system activities and control readouts on continuous basis.
- Followed safety protocols and procedures to maintain safe working environment.
- Tested water and condensate to check safety and compliance with regulations.
Business Owner
Stump Solutions
1993.09 - 1995.07
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Various- General Education And Vocational Training
Kodiak Community College
Kodiak, AKAircraft Airframe And Powerplant Technician
Clover Park Technical College
Lakewood, WASkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Updating logs
- Customer Relations
- Communication Equipment Operation
- Closing tickets
- Microsoft Office
- Haz-Mat Supervisor Certificate training
- First Aid CPR continual training
- Hazardous paint Applicator Certificate
- Low pressure Steam Boiler Operator
- Cass "A" Alaska CDL
Timeline
Dispatcher/Power Plant Operator
Kodiak Electric Association
1996.10 - 2021.05
Business Owner
Stump Solutions
1993.09 - 1995.07
Various- General Education And Vocational Training
Kodiak Community College
Aircraft Airframe And Powerplant Technician
Clover Park Technical College
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