Robert Linn
Phoenix,AZ
Summary
At Southern Carlson, Spearheaded sales initiatives, leveraging expertise in CRM software and construction estimating to boost revenue significantly. Strategic approach to key account management and problem-solving led to substantial business growth, with a keen focus on developing long-term client relationships and maximizing profitability through innovative sales strategies and detailed market analysis. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Construction Sales Manager
Southern Carlson
05.2016 - Current
- Developed comprehensive product knowledge, enabling effective presentations and demonstrations tailored to the needs of each client.
- Utilized advanced data analytics tools to identify patterns in customer buying behavior, enabling targeted promotions and upselling opportunities to boost overall revenue.
- Implemented CRM systems to effectively track leads, conversions, sales data, and customer interactions throughout the entire sales cycle.
- Played an integral role in developing new products or services by providing insight from sales perspective regarding client needs, market trends, and competitive landscape within the construction industry.
- Negotiated contracts with clients to secure long-term partnerships and maximize profitability for both parties.
- Partnered with internal resources such as project managers, estimators, and engineers to develop integrated solutions that met specific customer needs while driving sales growth.
- Analyzed market trends and competitor offerings to identify opportunities for growth within the construction industry.
- Delivered compelling proposals that highlighted unique selling points of our products/services while addressing specific pain points of prospective clients in the construction sector.
- Organized trade shows, conferences, and other networking events to showcase company products and services while generating leads.
- Built strong relationships with key clients, leading to repeat business and referrals for new projects.
- Increased sales revenue by developing and implementing strategic sales plans focused on the construction industry.
- Built relationships with customers and community to establish long-term business growth.
- Optimized pricing strategies based on thorough analysis of cost structures versus competitors'' offerings which resulted in maximizing profit margins without sacrificing quality or customer satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
CSR, Sales
Southern Carlson
07.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Skills
- Sales Presentations
- Key Account Management
- Construction Estimating
- CRM Software Experience
- Sales strategy development
- Sales Reporting
- New Business Development
- Cold-calling
- Territory Management
- Proposal Writing
- Product Demonstration
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Timeline
CSR, Sales
Southern Carlson
07.2024 - Current
Construction Sales Manager
Southern Carlson
05.2016 - Current