Robert Lockwood-Haskins

• Managed and coordinated daily operations of a high-end residential building, ensuring seamless tenant experiences and exceptional customer service.
• Implemented and maintained a comprehensive system for tracking and monitoring visitor access, deliveries, and maintenance activities, optimizing efficiency and security protocols.

• Maintained bars inventory and apperance.
• Responded promptly to customer requests and provided exceptional customer service, ensuring a positive experience.
• Managed inventory levels and communicated with management to ensure timely replenishment of supplies.
• Excellent multitasking abilities, able to prioritize tasks and work efficiently under pressure.
• Ability to work collaboratively with other staff members, demonstrating teamwork and a positive attitude.

• Worked with vendors to troubleshoot and resolve issues.

• Delivered support for reported problems with desktop computers, laptops, peripherals, and mobile devices.

• Installed and configured desktop computer hardware, software and peripherals using standard procedures.

• Assisted individuals who had problems with computer hardware, software, or networks by asking them to describe the problem and walked customers through potential solutions.

• Kept track of pending and completed computer help-desk requests

• Answered inbound phone calls, emails and live chats that were escalated to the tech department

• Assisted agents with various types of technical issues via phone, email, and live chat

• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

• Used remote login tools to assist employees with technical and product questions.

• Assisted customer in understanding products, components and systems using technical demonstration.

• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

• Assisted customers with instructional support and product troubleshooting.

• Supported customers with password resets and account customization.

• Resolved Level 1 technical issues with software, hardware and peripherals.

• Documented issues in bug tracking system for reporting.

• Recorded complaints, product deficiencies, returned orders and other customer documentation in system.

• Monitor Security Staff performance, utilize current staff to meet security standards

• Train Current and New Employees on procedures and policies of company and tenants occupying site

• Monitored entire facility using CCTV while simultaneously

performing dispatch duties

• Recorded required data for incident reports and files quickly and accurately

• Maintained comprehensive records of maintenance activities, including work orders, equipment history, and inventory management.
• Collaborated effectively with fellow sailors and personnel to coordinate equipment maintenance schedules and ensure timely completion of tasks.
• Maintained compliance with strict safety protocols and regulations to mitigate risks and sustain a secure working environment.
• Exercised meticulous attention to detail and unwavering adherence to protocols and regulations.