Robert Lofton
Security Officer
Las Vegas,Nevada
Summary
Proven Security Officer at Mirage Hotel & Casino, adept in CCTV monitoring and superior customer service. Excelled in emergency response and conflict de-escalation, significantly enhancing guest safety. Demonstrated leadership as a Field Training Officer, guiding new security personnel. Skilled in incident reporting and committed to maintaining secure environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Security Offiicer
Mirage Hotel & Casino
09.1993 - Current
- Greeted guests professionally and courteously
- Conducted regular patrols of key areas such as casino floor,Towers and outside perimeter to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury to guest or other employees.
- Patrolled and monitored premises in company vehicle or foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored patrol the grounds and work sites.
- Worked in dispatch
- I have knowledge with Opera,Itak, Microsoft, VMS systems
- FTO [Field training Officer} in charge of showing new officers. the day to day functions of a security officer.
- Escort high profile celebrities and guest when needed.
- Security manger part time when mangers would go on vacation etc....2000-2005.
- Work in housekeeping performing all duties of Houseman that was required
Housemen
Mirage Hotel
09.1988 - 09.1993
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
Education
5 Level in Administration - Administrative Assistance And Secretarial Science
US Air Force Reseves
Mississippi04.1988
High School Diploma -
Bishop Noll
Hammond, IN06.1986
Skills
- Report Writing
- Incident Reporting
- CCTV Monitoring
- General security
- Superior customer service
- FTO
- Communication
- Leader
- Emergency Responder
- Complex Problem-Solving
- Conflict de-escalation
- Conflict resolution techniques
Certification
Automated External Defibrillator {AED}
Cardiopulmonary Resuscitation {CPR}
Defensive Tactics Training {DTS}
Timeline
Security Offiicer
Mirage Hotel & Casino
09.1993 - Current
Housemen
Mirage Hotel
09.1988 - 09.1993
5 Level in Administration - Administrative Assistance And Secretarial Science
US Air Force Reseves
High School Diploma -
Bishop Noll
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