Robert Logan Rivera
San Antonio,Texas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Business Center Representative
H-E-B
San Antonio, Texas
08.2011 - 09.2019
- Provided excellent customer service to clients in person.
- Implemented strategies for improving customer satisfaction ratings at the business center.
- Assisted clients with printing, scanning, faxing, binding, laminating and other office needs.
- Processed payments for services rendered using cash register or POS system.
- Answered inquiries regarding services offered by the business center.
- Maintained accurate records of all transactions processed.
- Greeted customers upon arrival and provided them with assistance as needed.
Customer Relations Representative
H-E-B
San Antonio, Texas
09.2019
- Responded to customer inquiries through telephone and email platforms.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Maintained accurate records of customer interactions.
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Participated in team meetings and brainstorming sessions to improve customer service processes.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Followed and reinforced corporate regulations to keep branch in compliance with standards.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
Education
Associate of Arts - Arts
San Antonio College
San Antonio, TX08-2014
Skills
- Customer Service
- Regulatory Compliance
- Call Documentation
- Problem-solving abilities
- Understanding Customer Needs
- High-energy attitude
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Adaptability
- Data Entry
- Multitasking
- MS Office
- Reliability
- Mail handling
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Relations Representative
H-E-B
09.2019
Business Center Representative
H-E-B
08.2011 - 09.2019
Associate of Arts - Arts
San Antonio College
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