Robert Lomax
Safford,AZ
Summary
Dynamic service expert with a proven track record at every location i was employed, excelling in business operations and customer satisfaction. Expert in pricing strategy and building strong partnerships, I increased revenue through upselling and streamlined sales and service processes. Known for exceptional communication and leadership skills, I am eager to leverage my experience in a new role. Very fast learner with great problem solving skill set. I also worked many years in the heavy equipment industry within New Mexico and Texas with oil field equipment. Finding parts was a skill I excelled in.
Overview
12
12
years of professional experience
Work History
Shop Owner
Outfit Your 4x4
02.2023 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed very few customer complaints, but resolving issues quickly to maintain overall satisfaction levels
- Jobs were always completed in a timely manner with great communication between myself and customer base
- Maintained a safe work environment by enforcing strict safety protocols and procedures.
- Managed daily operations for a smooth-running auto repair shop, ensuring timely service completion.
- Streamlined appointment scheduling processes for improved customer convenience and reduced wait times.
Service Technician
Graham Motor Company
08.2019 - 02.2023
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Maintained accurate records of time and materials
- Owner closed doors after Covid, overhead issues
Counter Salesperson
Oreilly Auto Parts
03.2020 - 07.2022
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring integrity of store operations
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Second job for myself to create more income
Service Manager
Two Guys Auto Sales
07.2016 - 08.2019
- Met with customers to discuss service needs and offer available solutions
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Owner sold property but i stayed to run things for new owner (Graham Motor Company)
- Hired, trained and supervised team of service staff members to meet business goals.
- Did repairs as needed to create more revenue and keep customer relationships more proficient
Service Manager
D And C Extreme Industries
04.2013 - 05.2016
- Met with customers to discuss service needs and offer available solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- High demand shop left due to owner closing done service department
Education
High School Diploma -
Safford High School/Brookline College
Safford05-1995
Skills
- Networking and partnerships
- Business operations
- Pricing strategy
- Store maintenance
- Marketing experience
- Currently moved and seeking employment closer to home base
Timeline
Shop Owner
Outfit Your 4x4
02.2023 - Current
Counter Salesperson
Oreilly Auto Parts
03.2020 - 07.2022
Service Technician
Graham Motor Company
08.2019 - 02.2023
Service Manager
Two Guys Auto Sales
07.2016 - 08.2019
Service Manager
D And C Extreme Industries
04.2013 - 05.2016
High School Diploma -
Safford High School/Brookline College
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