Robert Long

• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Game Day operation for Football,Men and Women's Basketball,Ice Hockey and Baseball.

My main responsibility include but not limited to : Greet guests attending entertainment events at assigned entrance in a professional manner.

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• Coordinated day-to-day [Type] operations, communicating effectively with both management and [Type] staff.
• Resolved escalated concerns using professionalism and understanding of all facets of issue.
• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Developed relationships with wide range of employees, customers and vendors.
• Planned and implemented team projects to accomplish objectives.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated in professional team to solve workflow issues.

• Trained team members in successful strategies to meet operational and sales targets.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Promoted business' development by building and maintaining relationships with new clients.
• Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.

• Explained complex technology-related issues in understandable terms to customers.
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• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
• Worked flexible hours; night, weekend, and holiday shifts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.