Hi, I’m
Robert Long
Hospitality and maintenance engineer
Charleston,SC
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Summary
Friendly guest service professional bringing 20 years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize 20 years of guest service experience to bring immediate value to the Hyatt house team.
Personable Guest Services Agent adept in providing tactful and personable guest communication to offer recommendations and manage inquiries. In-depth knowledge of hotel operations and account management highlighted across 20 years of hospitality experience.
Personable Guest Services Agent adept in providing tactful and personable guest communication to offer recommendations and manage inquiries. In-depth knowledge of hotel operations and account management highlighted across 20 years of hospitality experience.
Decisive engineering equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and reliable engineering with strong ability in electrical,plumbing . Offering electrical and plumbing . Highly organized, proactive and punctual with team-oriented mentality.
Ambitious, career-focused job seeker, anxious to obtain an entry-level engineering position to help launch career while achieving company goals.
Ambitious, career-focused job seeker, anxious to obtain an entry-level engineering position to help launch career while achieving company goals.
Overview
38
years of professional experience
Work History
Pyramid Hotel Group
Assistant Chief Engineer
10.2022 - Current
Job overview
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Maintained the hotel's high standards of customer service and quality assurance.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Responded to guests, including email, telephone and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Answered guest inquiries regarding hotel offerings and services.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Recommended local area establishments or services to suit guest interests and plans.
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Issued room keys and escort instructions to bellhops.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
Wyndham/highgateCharleston, SC
Cheif engineer
04.2018 - 03.2022
Job overview
- Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
- Administered safety plans to train [Number] employees on meeting and exceeding OSHA safety standards.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
- Attended weekly department head meetings to share information and voice concerns.
- Established procedures for corrective and preventive maintenance.
- Optimized performance of facility machinery through calibration and repairs.
- Completed annual capital budgeting, invoice review and approval and weekly work schedules.
- Reduced company expenditures and loss by [Number]% by implementing proactive maintenance procedures.
- Trained and mentored junior engineers, providing guidance and direction.
- Performed complex calculations to analyze and optimize engineering processes.
- Collaborated with other departments to facilitate successful project completion.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Verified construction documentation to meet client requirements and vision.
- Led engineering teams to successfully complete projects on time and within budget.
- Conducted technical evaluations of engineering designs and test results.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Monitored and evaluated engineering performance to recommend improvements.
- Developed high-quality engineering designs and plans to meet industry standards.
- Conducted research to identify and evaluate new technologies and concepts.
- Created detailed reports on engineering activities and findings.
- Conducted routine and ongoing assessments of system operations by performing tests, rounds and analyzing data.
- Analyzed and interpreted data to identify trends and recommend improvements.
Pyramid hotel/hyatt houseCharleston, SC
Maintenance engineer
04.2018 - 03.2021
Job overview
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Diagnosed and resolved machine operation variations and equipment problems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Investigated and corrected mechanical problems with machinery.
- Organized and directed maintenance shutdowns and startups.
- Performed troubleshooting and repair for complex electrical equipment.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Resolved customer complaints in prompt, polite and professional approach.
- Installed and maintained plumbing and HVAC systems.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Rewired and replaced faulty electrical components in equipment.
- Executed tasks within time and budget constraints.
- Repaired and replaced pumps, valves and motors.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Replaced worn or broken parts on machines and equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Planters innCharleston, SC
Maintenance/Painter Supervisor
09.2010 - 04.2018
Job overview
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Communicated with stakeholders on job milestones.
- Created and implemented plans to maximize efficiency of workers.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Sourced suppliers and purchased necessary materials for work.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Inspected equipment and tools used for safe operation.
Charleston ManagementCharleston, SC
Chief engineer
05.2004 - 04.2010
Job overview
- Developed high-quality engineering designs and plans to meet industry standards.
- Completed annual capital budgeting, invoice review and approval and weekly work schedules.
- Attended weekly department head meetings to share information and voice concerns.
- Administered safety plans to train [Number] employees on meeting and exceeding OSHA safety standards.
- Optimized performance of facility machinery through calibration and repairs.
- Used [Software] to prepare weekly reports regarding technical status of facilities.
- Performed complex calculations to analyze and optimize engineering processes.
- Collaborated with other departments to facilitate successful project completion.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Determined necessary steps to bring systems into compliance.
- Conducted research to identify and evaluate new technologies and concepts.
- Assisted in developing cost-effective solutions to engineering problems.
- Established procedures for corrective and preventive maintenance.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Conducted technical evaluations of engineering designs and test results.
- Developed comprehensive engineering documents for all projects.
- Analyzed business and [Type] technical requirements to determine system design, potential issues and related cost for each project request.
- Analyzed and interpreted customer requirements to develop engineering solutions.
Streamline Construction ICharleston, SC
Construction Superintendent
03.2001 - 03.2004
Job overview
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Supervised field crews to maximize quality and work efficiency.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Coordinated required inspections with local jurisdictions to identify and quickly resolve any code concerns.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced company development initiatives by solving complex issues and suggesting corrective action.
- Shaped marketing and sales methods to align with customer industry trends.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
- Engaged in value engineering sessions in order to obtain best price without sacrificing quality.
- Identified and reviewed proposed change order requests.
- Coordinated homeowner unit specifications to identify and discuss any construction problems.
- Identified and eliminated safety risks through additional training.
- Initiated process improvements, completing collegiate, business and community programs.
- Complied with safety protocols in plan coordination, eliminating potential risks.
Nas-techCharleston, SC
Construction Supervisor
03.1995 - 03.2001
Job overview
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Supervised field crews to maximize quality and work efficiency.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Eliminated project lags by inspecting work-in-progress, tracking lead times and testing work to achieve quality control specifications.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Reduced excess spending by effectively utilizing given resources.
- Supervised job site employees and subcontractors across [Number] trades.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Worked on high-rise commercial and residential buildings for new construction, rehabilitation and maintenance projects.
- Implemented emergency resolution initiatives to reduce process lags.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Implemented emergency programs to eliminate obstacles to success.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Ford brothersCharleston, Sc
Construction Foreman
02.1986 - 03.1996
Job overview
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Gathered and disposed of worksite debris to remove safety hazards.
- Measured dimensions of finished pieces for conformance to specifications.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Observed safety regulations on job sites to minimize accidents.
- Assisted with successful, time-sensitive renovations of various structures.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed blueprints and diagrams to complete projects according to specifications.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Conducted daily site inspections to identify potential safety hazards.
- Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Dug trenches and set up forms to specified requirements for concrete pours.
Education
R.B Stall, Charleston, SC
10-1985
Skills
- Marketing and Promotions
- Facility Management
- Concierge Services
- Labor Cost Control
- Complaint Handling
- Hotel Operations
- Meeting Planning
- Employee Scheduling
- Staff Training and Development
- Health and Safety Compliance
- Team Member Development
- Account Management
- Guest Liaison
- Timely Complaint Resolution
- Guest Communication
- Policy Adherence
- Hospitality and Service Knowledge
- Client Relationship Management
- Guest Conflict Resolution
- Guest Services
- Office and staff streamlining
- Facility management
- Budget development
- Budget creation
- Data Entry
- Equipment monitoring
- Equipment operation
- Maintenance processes
- Project Management
- Material resource management
- Operation monitoring
- Operations analysis
- Marketing and Promotions
- Workflow planning
- Maintenance programs
- Testing skills
- Parts replacement
- Landscaping and groundskeeping
- Trash removal
- Written and verbal communication
- Inventory maintenance
- Safety Procedures
- Equipment maintenance and repair
- Plumbing
- HVAC systems
- Cleaning and sanitizing
- Heavy lifting
- Administration
- Painting
- Lighting fixture maintenance
- Daily cleaning and sanitation
- Drywalling
- [Equipment] operation
- [Equipment] installation
- Excellent Communication
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Good Telephone Etiquette
- PPE Compliance
- Teambuilding
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Chief Engineer
Pyramid Hotel Group
10.2022 - Current
Cheif engineer
Wyndham/highgate
04.2018 - 03.2022
Maintenance engineer
Pyramid hotel/hyatt house
04.2018 - 03.2021
Maintenance/Painter Supervisor
Planters inn
09.2010 - 04.2018
Chief engineer
Charleston Management
05.2004 - 04.2010
Construction Superintendent
Streamline Construction I
03.2001 - 03.2004
Construction Supervisor
Nas-tech
03.1995 - 03.2001
Construction Foreman
Ford brothers
02.1986 - 03.1996
R.B Stall
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