Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Robert Long

Las Vegas,NV

Summary

Competent Product Specialist with more than 7 years of experience working in customer service. Skilled in demonstrations, data collection and CRM programs. Proficient in brand positioning strategies and sales team building. I am currently seeking a position within an organization where I can utilize my current skillset, and continue my professional growth and development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Product Specialist

Team Ford Lincoln
08.2022 - Current
  • Delivered comprehensive product training sessions for team members, elevating overall knowledge and expertise within department.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Reduced response time for customer inquiries by optimizing CRM systems and automating routine tasks.
  • Increased repeat business through diligent relationship-building efforts with existing customers.
  • Enhanced dealership reputation by delivering exceptional customer service experiences.

Financial Relationship Consultant

Regions Bank
05.2020 - 07.2022
  • Provided financial education and services to clients, and tailored financial products and services based on clientele needs.
  • Collaborated with business leaders to create business plans for customer outreach and and to increase clientele.
  • Enhanced client retention rates by addressing concerns promptly and providing excellent customer service.
  • Developed comprehensive financial plans for clients, taking into account their short-term and long-term goals.

Lead Service Technician

Comcast
04.2015 - 04.2020
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Assisted team members with equipment troubleshooting and diagnostics.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.

Team Lead

AMC Theatres
09.2012 - 03.2015
  • Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
  • Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Education

High School Diploma -

Braden River High School
Bradenton, FL
05.2016

Skills

  • Financial Goal Planning
  • Customer Relationship Management
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Strong Analytical and Problem-Solving Skills
  • Efficient and Detail-Oriented
  • User Support and Troubleshooting
  • Product Demonstrations
  • Product Training

Accomplishments

  • Consistently achieving 90%+ customer satisfaction rating
  • Consistently achieved a 90% rating in customer resolution by utilizing problem solving and multi-tasking capabilities.
  • Achieved a lead or supervisor position in multiple jobs by completing tasks with accuracy and efficiency.

Certification

IT Support Specialist through Googles Coursera program


Timeline

Product Specialist

Team Ford Lincoln
08.2022 - Current

Financial Relationship Consultant

Regions Bank
05.2020 - 07.2022

Lead Service Technician

Comcast
04.2015 - 04.2020

Team Lead

AMC Theatres
09.2012 - 03.2015

High School Diploma -

Braden River High School

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Robert Long