Summary
Overview
Work History
Education
Skills
Timeline
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Robert Loomis

Lincoln

Summary

Dynamic and compassionate professional with a proven track record at Elica Health Centers, excelling in customer service and team leadership. Skilled in vital signs monitoring and emotional support, I enhanced team productivity and customer satisfaction through effective coaching and innovative problem-solving. Committed to delivering exceptional care and fostering positive relationships.

Overview

24
24
years of professional experience

Work History

Home Health Caregiver

Self
01.2018 - Current
  • Assisted Father with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted Father with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of Father to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.

Head Coach/Referee/Scorekeeper

Sunrise Recreation & Park District
09.2001 - Current
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.

Call Center Manager

Elica Health Centers
03.2015 - 01.2017
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established and oversaw performance targets for call center associates.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Evaluated data to identify trends and determine customer service needs.

Supervisor Reception and Call Center

Roseville Cardiology Medical Associates
03.2013 - 02.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Education

Bachelor of Science - Computer Engineering W/Minor in Business

Sacramento State
Sacramento, CA
09-1991

Associate of Science - Health Care Administration

Carrington College
Citrus Heights, CA
05-2012

Associate of Science - Engineering

De Anza College
Cupertino, CA
06-1987

Skills

  • Meal preparation
  • Physical therapy support
  • Emotional support
  • Vital signs monitoring
  • Compassionate care
  • Medical equipment operation
  • Nutrition management
  • Light housekeeping
  • Housekeeping
  • Nutritional meal preparation
  • Heavy lifting

Timeline

Home Health Caregiver

Self
01.2018 - Current

Call Center Manager

Elica Health Centers
03.2015 - 01.2017

Supervisor Reception and Call Center

Roseville Cardiology Medical Associates
03.2013 - 02.2016

Head Coach/Referee/Scorekeeper

Sunrise Recreation & Park District
09.2001 - Current

Bachelor of Science - Computer Engineering W/Minor in Business

Sacramento State

Associate of Science - Health Care Administration

Carrington College

Associate of Science - Engineering

De Anza College

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Robert Loomis