ROBERT LOPEZ
San Antonio,United States
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement city procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
17
17
years of professional experience
Work History
Field Operations Supervisor
City of San Antonio Animal care Services
10.2015 - Current
- Plan, prioritize, and assign daily work schedules for subordinates, optimizing personnel utilization within team
- Supervise, train, and evaluate staff members, ensuring high performance and professional development
- Collect and prepare data for comprehensive reports and presentations
- Review staff reports, help on complex cases, and ensure appropriate follow-up actions
- Prescribe specialized forms and techniques for division, optimizing operational efficiency
- Recommend and contribute to development and implementation of departmental policies, notably in animal ordinance
- Review operations, identify procedural enhancements, and recommend improvements for increased effectiveness
- Conduct State-certified training for internal and external Animal Control agencies, including informative sessions for City departments
- Investigate citizen complaints concerning stray animals, vicious animals, and instances of animal cruelty, and provide courtroom testimony when necessary
- Monitor radio dispatch calls and ensure swift responses to pertinent issues
- Conduct comprehensive new-hire classroom and field training for Animal Care Officers
- Participate in intake planning to ensure adequate space availability for incoming animals.
- Analyzed operational data to identify trends and opportunities for process optimization, leading to increased efficiency across all aspects of field operations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Collaborated with management to develop strategic plans for operational improvements, driving long-term success in organization.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw work of 20 plus personnel, with 9 direct reports.
Lead Officer and Bites Lead Investigator
City of San Antonio Animal care Services
01.2019 - 01.2023
- Supervise team of three bite investigators, delegating tasks and overseeing their performance
- Develop administrative schedules and implement new processes to streamline operations
- Create and refine documentation for bite investigations, contributing to improved protocols
- Train new officers and lead daily roll calls, ensuring cohesive team communication
- Allocate and manage equipment resources for efficient workflow
- Assist investigators with caseload management, field calls, and warrants.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Provided clear expectations and guidelines for employees, leading to increased accountability and job satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Boosted productivity by training and guiding 3 employees.
Animal Care Officer/District Officer
City of San Antonio Animal care Services
08.2016 - 01.2020
- Investigate reports of animal cruelty, bites, permits, and aggressive/dangerous animals as ACO
- Enforce city/state laws and ordinances, issuing citations for violations when necessary
- Provide rapid responses to emergency law enforcement calls and reports
- Transport animals in humane manner regardless of their condition
- Educate citizens on animal laws and ordinances, promoting community compliance
- Generate detailed reports and maintain accurate data entry
- Ensure proper maintenance of equipment and assist in loading livestock animals onto trailers
- Testify in court for subpoenas and support cases as required
- Input comprehensive animal information into designated programs
- Contribute to new employee training programs
- Collaborate with law enforcement and first responders for effective teamwork
- Facilitate public communications regarding animal-related matters.
- Wrote detailed narrative reports for use in investigations.
Animal Control Officer
City Of Laredo Health Dept.
01.2014 - 09.2015
- Performing Animal Control Duties for city
- Enforces Animal Control ordinances, related laws, rules and regulations
- Animal regulations including, but not limited to, cruelty to animals, dangerous/vicious animals, and animal bites, including dogs, cats, livestock and fowl
- Patrols assigned City areas, contains and picks-up stray, sick/injured, feral, and/or unwanted and captured domestic animals, transporting them to appropriate destination
- Performs emergency animal rescue service, emergency night call service
- Educates public on proper animal care, wildlife problems, and animal control regulations
- Maintains proper telecommunication contact
- Issues warnings/citations to animal owners found in violation of animal regulations
- Prepares and maintains necessary reports and records
- Tranquilizes dangerous/vicious animals in safe humane manner as authorized by supervisor
- Responds to and investigates complaints from citizens concerning domestic animals
- Investigate reports of animal attacks or animal cruelty, interviewing witnesses, collecting evidence, and writing reports
- Performs animal care duties such as feeding animals, monitoring sick and dangerous animals, segregating and isolating animals when necessary; detects disease or injury in animals and performs minor medical treatments on animals as necessary; assists veterinarian with vaccinations and inspections of animals
- Collaborates with local, state and federal law enforcement with assistance on calls or ongoing investigations.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Responded to 15-20 daily calls to enforce animal control regulations.
Inventory
BEST BUY
05.2008 - 06.2011
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
- Requisition and store shipping materials and supplies to maintain inventory of stock
- Implement or monitor processes to reduce property or financial losses
- Investigate known or suspected internal theft, external theft, or vendor fraud
- Collaborate with law enforcement agencies to report or investigate crimes
- Conduct store audits to identify problem areas or procedural deficiencies
- Identify and report merchandise or stock shortages
- Inspect buildings, equipment, or access points to determine security risks
- Maintain documentation or reports on security-related incidents or investigations
- Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management
- Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, or warehouses
- Recommend new or improved processes or equipment to reduce risk exposure
- Train establishment personnel in loss prevention activities
- Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks
- Apprehend shoplifters in accordance with guidelines
- Identify and report safety concerns to maintain safe shopping and working environment
- Recommend methods to reduce potential financial fraud losses.
Ranch Hand
El Rodeo Ranch
05.2007 - 01.2014
- Adhered to high standards of safety, cleanliness and professionalism
- Maintained Clean stalls meeting up to safety standards as well
- Working on cattle in back ranches or locating them by tracks
- Kept track of what horses came in and out of ranch
- Inventory of clients horses
- Daily Feeding
- Making sure all animals steers, horses and etc
- Had fresh water and food morning and night
- Repairs on fencing around ranch when it was needed
- Independent work and manage team of farm hands
- High level of horsemanship and cattle handling skills
- Minor welding
- Instruct riding lessons for people of all ages
- Minor Tractor work.
Education
Some College (No Degree) -
TEXAS A&M INTERNATIONAL UNIVERSITY
Laredo, TXGraduate -
MARTIN HIGH SCHOOL
Laredo, TX01.2007
Skills
- Report Writing
- Community Relations
- Emergency Response
- Warrants and summons
- Investigation leadership
- Innovation and Creativity
- Data Analysis
- Organizational Skills
- Multitasking Abilities
- Problem Resolution
- Microsoft Office
- Training and mentoring
References
- Noey Terrazas, U.S. Government, 956-645-5865
- Domingo Dominguez, U.S. Government, 956-763-9540
- Sergio Santillan, U.S. Government, 956-235-0433
- Noe Gonzalez, Vivint, 956-290-7572
Languages
Spanish
Native or Bilingual
Timeline
Lead Officer and Bites Lead Investigator
City of San Antonio Animal care Services
01.2019 - 01.2023
Animal Care Officer/District Officer
City of San Antonio Animal care Services
08.2016 - 01.2020
Field Operations Supervisor
City of San Antonio Animal care Services
10.2015 - Current
Animal Control Officer
City Of Laredo Health Dept.
01.2014 - 09.2015
Inventory
BEST BUY
05.2008 - 06.2011
Ranch Hand
El Rodeo Ranch
05.2007 - 01.2014
Some College (No Degree) -
TEXAS A&M INTERNATIONAL UNIVERSITY
Graduate -
MARTIN HIGH SCHOOL
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