Robert Lopez
Tipp City,OH
Summary
Experienced customer service professional who has worked in many facets of the service industry looking to apply my expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like Dairy Queen
Overview
5
5
years of professional experience
Work History
Crew Member
Casey's
07.2025 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Shift Lead
Hot Head Burritos
01.2025 - 06.2025
- Responsible for opening and closing the store 6 days a week, ensuring cleanliness and stock is prepped for the days service
- Responsible for counting the cash register twice a day to ensure the correct amount of cash is within register at all times
- Prepared burritos, bowls, tacos, and quesadillas for customers, always ensuring a positive outcome for our guests
- Organized tips across my staff at the end of each shift, ensuring an even distribution
Crew Member
Casey's
01.2021 - 01.2023
- Crafted over 100 fresh pizzas and other food items daily
- Helped organize stock and prepare ingredients daily
- Responsible for training new crew members and teaching skills such as cleaning, cooking, prep, and customer service
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Diploma -
Tecumseh High School
New Carlisle, OH01.2020
Skills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Customer satisfaction-oriented
- Critical Thinking
- Capable manager of staff
Timeline
Crew Member
Casey's
07.2025 - Current
Shift Lead
Hot Head Burritos
01.2025 - 06.2025
Crew Member
Casey's
01.2021 - 01.2023
Diploma -
Tecumseh High School
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