Robert Lord
Taneytown,MD
Summary
Highly motivated professional with 3+ years experience in business management, 7+ years experience in costumer service and client relations, and other experience in a variety of fields. Proficient with a variety of software, and also willing and eager to learn. Comfortable working independently, as manager and leader, and as a collaborative team member. Motivational, diplomatic, and respectful of people from various backgrounds.
Overview
20
20
years of professional experience
Work History
Business Owner
Abacus practice management
Taneytown, MD
01.2022 - Current
- Met and established favorable relationships with potential clients
- Managed and organized Medical and financial data for for several practices
- gained proficiency with medical, dental and accounting software
- Daily interaction with customers and clients
Lead Technician
clean sweep enterprises
Westminster, MD
04.2017 - 11.2024
- Coordinated with clients and insurance companies to complete a variety of mitigation projects
- Managed and lead mitigation crews
- Wrote estimates and invoices for work done to submit to clients and insurance companies
- Kept detailed records relating to psychrometric data and work performed
- Lead and participated in a variety of team building exercises
- Solved problems quickly and efficiently both in the field and at the office
- Managed multiple projects simultaneously while meeting deadlines
- Analyzed customer requirements to determine appropriate solutions
- Met with potential clients to establish business relationships
Apprentice/Co-Owner
Final phase Millwork and Casework
Sykesville, MD
12.2011 - 01.2013
- Constructed custom cabinetry and installed onsite
- Managed and supervised subcontractors
Quality Control Manager
Hahn's of Westminster
Westminster, MD
01.2005 - 11.2011
- Managed loading and unload of freight
- Kept detailed records of product and inventory
- Oversaw quality control department
- Performed rigorous testing to ensure products met quality standards
Education
Some College (No Degree) - Psychology
Carroll Community College
Westminster, MDSkills
- Proficient with a variety of software
- Driven to learn new things
- Client relations
- Staff Management
- Customer Service
- Business Administration
- Employee Training
- Business Planning
- Quality Assurance
- Resources Allocation
- Employee Development
- Strategic Planning
- Project Management
- Attention to Detail
- Staffing oversight
- Customer Relations
- Team Collaboration and Leadership
- Public Speaking
- Professional Networking
- Human Resources Management
- Driven and Determined
Timeline
Business Owner
Abacus practice management
01.2022 - Current
Lead Technician
clean sweep enterprises
04.2017 - 11.2024
Apprentice/Co-Owner
Final phase Millwork and Casework
12.2011 - 01.2013
Quality Control Manager
Hahn's of Westminster
01.2005 - 11.2011
Some College (No Degree) - Psychology
Carroll Community College
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