Robert Love
Salem,Oregon
Summary
Seasoned HVAC-R supervisor with 30+ years of experience in service management, dispatch coordination, and hands-on technical repair. Strengths include complaint handling, workflow improvement, and performance monitoring. Committed to reliable service, strong client relationships, and efficient operations.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Refrigeration Service Supervisor
CoolSys
Salem, OR
07.2011 - Current
- Coordinated preventive maintenance and emergency repairs for refrigeration and HVAC equipment.
- Supervised field technicians, aligning daily service schedules with customer priorities and work order requirements.
- Trained technicians on troubleshooting methods, safety procedures, and quality standards.
- Reviewed service documentation for accuracy, compliance, and timely customer updates.
- Monitored dispatch activity to improve response times and balance workload across service routes.
- Resolved escalated service issues by coordinating parts, labor, and customer communication.
- Improved workflow efficiency by standardizing reporting, follow-up, and maintenance procedures.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
HVAC R Team Lead
American Services
Orange, CA
06.2008 - 07.2011
- Trained new team members on procedures, safety expectations, and quality standards.
- Supervised daily workflows to maintain team productivity and service consistency.
- Coordinated task assignments to balance workloads and meet shift priorities.
- Monitored performance and corrected process issues to improve accuracy.
- Diagnosed HVAC-R system failures using gauges, multimeters, and schematics.
- Performed preventive maintenance on refrigeration, heating, and cooling equipment.
- Installed compressors, condensers, evaporators, and associated control components.
- Repaired electrical, mechanical, and refrigerant-related issues to restore system performance.
- Documented service work, parts usage, and equipment conditions for maintenance records.
- Guided junior technicians on troubleshooting procedures and safety practices.
- Ensured compliance with refrigerant handling, lockout/tagout, and jobsite safety requirements.
- Minimized downtime, effectively troubleshoot complex technical problems within HVAC-R units.
- Enhanced system efficiency by conducting regular preventive maintenance tasks on HVAC-R equipment.
- Increased longevity of HVAC systems by performing preventative maintenance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected issues.
- Managed inventory of replacement parts and tools necessary for job completion, reducing delays due to insufficient supplies.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
- Collaborated with clients to design custom HVAC-R solutions tailored to their specific needs and budgets.
- Developed lasting client relationships, consistently delivering exceptional service and technical expertise in the HVAC-R field.
- Provided accurate estimates for projects, ensuring transparent communication with clients about costs and timelines for completion.
- Demonstrated strong problem-solving abilities when repairing faulty equipment, resulting in minimal disruption to client operations.
- Delivered excellent customer service through clear communication while educating clients on proper system maintenance techniques.
- Streamlined diagnostic processes with thorough knowledge of electrical and mechanical components in HVAC-R systems.
- Improved customer satisfaction by providing timely and cost-effective repair solutions for various HVAC-R systems.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Filled out detailed work orders for each job completed.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
Refrigeration Technician
Arrow Refrigeration
Long Beach, CA
06.2001 - 06.2008
- Installed walk-in coolers, freezers, and related refrigeration components with precision.
- Diagnosed refrigeration system failures, restoring compressors, controls, and cooling performance quickly.
- Serviced HVACR equipment, including condensers, evaporators, and expansion valves, to maintain reliability.
- Recovered, evacuated, and charged refrigerants while following safety and environmental procedures.
Refrigeration and Air Conditioning Technician
MDC Service Corp
Orange, CA
03.1996 - 06.2001
- Performed preventive maintenance on refrigeration and air conditioning systems to reduce breakdowns.
- Diagnosed refrigeration and HVAC system faults using gauges, meters, and diagnostic procedures.
- Repaired leaks, replaced worn parts, and restored equipment performance to safe operating standards.
- Installed compressors, condensers, evaporators, thermostats, and related cooling components.
- Tested refrigerant pressures, airflow, and electrical controls for accurate system operation.
- Documented service findings, repairs, and parts usage for maintenance records and compliance.
- Advised clients on equipment care, energy efficiency, and required service schedules.
- Optimized system performance by detecting leaks, repairing or replacing damaged components as needed.
Refrigeration Technician
Imperial Refrigeration
Anaheim, CA
06.1991 - 06.1996
- Coordinated preventive maintenance schedules, reducing unplanned equipment downtime.
- Interpreted wiring diagrams and schematics to troubleshoot electrical and mechanical issues.
- Documented service findings, parts usage, and repair recommendations for accurate maintenance records.
- Conducted diagnostic tests and read results.
- Performed predictive, preventive, and corrective maintenance on diverse systems.
Education
Associate of Science - HVAC R Technologies
Practical Schools
Anaheim, CA03-1991
Skills
- Team coordination
- Project management
- Issue resolution
- Complaint handling
- Customer relationship management (CRM)
- Inspections management
- Quality assurance
- Task delegation
- Service scheduling
- Progress monitoring
- Multitasking
- Documentation
- Customer relationship management
- Client management
- Multitasking and organization
- Outstanding prioritization skills
- Critical thinking
- Microsoft outlook
Certification
Universal EPA Certification
Brazing Certification
Timeline
Refrigeration Service Supervisor
CoolSys
07.2011 - Current
HVAC R Team Lead
American Services
06.2008 - 07.2011
Refrigeration Technician
Arrow Refrigeration
06.2001 - 06.2008
Refrigeration and Air Conditioning Technician
MDC Service Corp
03.1996 - 06.2001
Refrigeration Technician
Imperial Refrigeration
06.1991 - 06.1996
Associate of Science - HVAC R Technologies
Practical Schools