Robert Lozada
Cypress,TX
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 29+ year history of success in the Floral Industry. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Branch Manager
Botanica Wholesale Florist
Houston, TX
08.2011 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established strong working relationships with external partners such as vendors and suppliers.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Procurement of flowers , Collections and Sales
Education
Bachelor of Arts - Business Administration
USFQ
Quito , Ecuador 08-2004
Associate of Science - Business Administration
Nassau Community College
Garden City, NY07-1994
Skills
- Sales Professional
- Sales Development
- Business Development
- Proficient in SAP
- Work Prioritization
- Branch Operations Management
- Customer Service
- Client Relationship Management
- Customer Relationships
- Sales Management
- Team Player
- Collections
- Staff Development
- Accounts Receivable
- Decision-Making
- Excellent Work Ethic
- Customer and Vendor Relations
- Proficient in MS Office
References
References available upon request.
Timeline
Branch Manager
Botanica Wholesale Florist
08.2011 - Current
Bachelor of Arts - Business Administration
USFQ
Associate of Science - Business Administration
Nassau Community College
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