Robert Lund
Spokane,WA
Summary
Dynamic leader with proven expertise in enhancing customer experience at Gemini Inc, adept in Microsoft Office and customer empathy. Spearheaded innovative training programs, significantly boosting team productivity and customer satisfaction. Exhibits exceptional multitasking, problem-solving skills, and a knack for leadership development, ensuring seamless operations across departments. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
20
20
years of professional experience
Work History
Customer Experience Supervisor
Gemini Inc
09.2018 - 09.2024
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed.
- Boosted overall productivity within the department through effective delegation of tasks based on individual strengths and skill sets among team members.
- Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
- Reduced response time to customer inquiries by implementing an efficient ticketing system that prioritized urgent requests for assistance.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
Meat and Seafood Clerk
Fred Meyers
06.2011 - 06.2015
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
- Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.
- Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
Chef
Ambrosia Restaurant
06.2004 - 10.2010
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Education
Associate of Arts - Graphic Design
Spokane Falls Community College
Spokane, WA06.2018
Skills
- Call center experience
- Customer Empathy
- Proficient in Microsoft office
- Multitasking and Prioritizing
- Problem-Solving
- Attention to Detail
- Reliability
- Decision-Making
- Leadership Development
- Self Motivation
- Adaptability
Timeline
Customer Experience Supervisor
Gemini Inc
09.2018 - 09.2024
Meat and Seafood Clerk
Fred Meyers
06.2011 - 06.2015
Chef
Ambrosia Restaurant
06.2004 - 10.2010
Associate of Arts - Graphic Design
Spokane Falls Community College
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