Robert Lupercio
Northridge,CA
Overview
35
35
years of professional experience
Work History
Warehouse
F & W Food Services & Medical Supplies
11.2022 - 08.2023
- Pull inventory from work order onto pallets with electric floor jacks for different routes from northern to southern California
- Wrap pallets and load trucks
- Pull inventory from upper racks with forklift
- Restock inventory
Driver
SHAFRAN CONSTRUCTION INC
07.2020 - 06.2022
- Driver delivers materials to job sites
CUSTOMER REPRESENTATIVE
Hollywood Tow Service Inc.
09.2016 - 03.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
PLUMBERS ASSISTANT
Bellows Plumbing
08.2014 - 08.2016
- Measure, cut, thread and assemble new pipe, placing the assembled pipe in hangers or other supports
- Cut or drill holes in walls or floors to accommodate the passage of pipes
- Perform rough-ins, repair and replace fixtures and water heaters, and locate, repair, or remove leaking or broken pipes
- Excavate and grade ditches and lay and join pipe for water and sewer service
- Fit or assist in fitting valves, couplings, or assemblies to tanks, pumps, or systems, using hand tools
DRIVER
Zippo Distribution
08.2011 - 06.2014
- Obey traffic laws and follow established traffic and transportation procedures
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Report any mechanical problems encountered with vehicles
- Present bills and receipts and collect payments for goods delivered or loaded
- Load and unload trucks, vans, or automobiles
- Verify the contents of inventory loads against shipping papers
- Turn in receipts and money received from deliveries
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Read maps and follow written or verbal geographic directions
- Sell and keep records of sales for products from truck inventory
OFFICE MANAGER
Johnson's Super Service
08.1998 - 04.2011
- Oversee activities directly related to making products or providing services
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees or oversee those personnel processes
DISPATCHER
Ross Baker Towing
04.1993 - 08.1998
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
- Oversee all communications within specifically assigned territories
DISPATCHER
Johnson's Super Service
07.1988 - 04.1993
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
- Oversee all communications within specifically assigned territories
Education
High School Diploma -
JAMES MONROE HIGH SCHOOL
North Hills, CA06.1986
Skills
- Spanish - Business Level Speaking & Reading
- Teamwork
- Team Leadership
- Active Listening
- Creativity
- Problem Solving
- Time Management
- Attention to Detail
Timeline
Warehouse
F & W Food Services & Medical Supplies
11.2022 - 08.2023
Driver
SHAFRAN CONSTRUCTION INC
07.2020 - 06.2022
CUSTOMER REPRESENTATIVE
Hollywood Tow Service Inc.
09.2016 - 03.2020
PLUMBERS ASSISTANT
Bellows Plumbing
08.2014 - 08.2016
DRIVER
Zippo Distribution
08.2011 - 06.2014
OFFICE MANAGER
Johnson's Super Service
08.1998 - 04.2011
DISPATCHER
Ross Baker Towing
04.1993 - 08.1998
DISPATCHER
Johnson's Super Service
07.1988 - 04.1993
High School Diploma -
JAMES MONROE HIGH SCHOOL
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