Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Luther

Acoma Pueblo,New Nexico

Summary

Proactive and ready to intervene in conflicts and restore order for smooth gaming. Savvy in marketing and promotions, policy-making and recordkeeping. Observant in monitoring players and identifying problems.


Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.


Reliable employee seeking Director of Hotel Operations position. Offering excellent communication and good judgment.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Table Games Assistant Manager

Fire Rock Casino
Church Rock, NM
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for tables and betting limits.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations

Table Games Supervisor

Fire Rock Casino
Church Rock , NM
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck
  • Watched closely to catch errors and notified surveillance of irregularities
  • Trained, supervised and evaluated workers

Director of Table Games Operations

Fire Rock Casino
Church Rock, NM
07.2010 - Current
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Monitored gaming operations continuously to check on dealers and players.
  • Interviewed, hired and trained new gambling floor workers.
  • Coordinated staff schedules, rotations and breaks.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Maintained excellent attendance record, consistently arriving to work on time
  • Developed team communications and information for meetings

Education

Bachelor of Science - Business

University of Phoenix
Albuquerque, NM
06.2008

Skills

  • Product Specifications
  • Customer Relations
  • Inventory Control Processes

Timeline

Director of Table Games Operations

Fire Rock Casino
07.2010 - Current

Table Games Assistant Manager

Fire Rock Casino

Table Games Supervisor

Fire Rock Casino

Bachelor of Science - Business

University of Phoenix

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Robert Luther