ROBERT L. WILSON
Millington,MI
Summary
Seasoned System Administrator with 25-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
34
34
years of professional experience
Work History
Systems Administrator
Lease Corporation of America
06.2016 - 09.2024
- Manage vendor relationships, negotiate contracts, and supervise outsourced services, ensuring high-quality deliverables and adherence to service-level agreements
- Provide end user training on systems use and security policies
- Conduct regular system audits, performance monitoring, and capacity planning to identify potential bottlenecks and proactively address scalability needs
- Collaborate with stakeholders to assess IT needs, recommend solutions, and implement cost effective technologies aligned with business objectives
- Mentor and train junior IT staff, fostering a culture of continuous learning and team growth
- Resolve complex technical issues and provide timely technical support
- Manage and maintain a complex IT infrastructure consisting of physical and virtual servers, networks and computers
- Stayed updated on emerging technologies by attending industry conferences and workshops; applied these learnings to enhance company systems.
- Trained employees on new technology implementations, ensuring seamless integration into current workflows.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Ensured optimal user experience by addressing end-user concerns promptly and troubleshooting issues effectively.
- Contributed to the development of IT policies and procedures, ensuring compliance with relevant regulations and industry standards.
- Managed successful migration projects to new platforms or upgraded versions of operating systems and software applications.
- Maintained thorough documentation of all information systems activities, making it easy to track changes over time.
- Deployed antivirus and security solutions throughout entire system network.
- Reduced downtime by proactively resolving technical issues and providing efficient solutions.
- Secured sensitive data, implementing rigorous cybersecurity protocols and monitoring potential threats.
- Led initiatives aimed at enhancing overall security posture through vulnerability assessments, risk mitigation strategies, and regular policy reviews.
- Conducted comprehensive system audits on regular basis.
- Conducted comprehensive audits of information systems to identify areas for improvement and recommended necessary upgrades.
- Collaborated with cross-functional teams to develop customized IT solutions for various business needs.
- Administered quality customer service to in-house staff and satisfied concerns.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Oversaw user provisioning efforts, verifying credentialing policies, security and maintenance to encourage safe sign-ins.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Mentored junior staff members, promoting professional growth within the IT department while contributing to succession planning efforts.
- Implemented disaster recovery plans, safeguarding critical data from unforeseen events or threats.
- Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and maximizing productivity.
- Collaborated with cross-functional teams to identify system requirements and develop tailored solutions.
- Conducted regular system audits to ensure compliance with relevant industry regulations and standards.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
VCIO/Project Manager
Brady's Business Systems
10.2011 - 06.2016
- Identify and recommend appropriate solutions based on business model and needs
- Assess client technology needs
- Troubleshoot and resolve pre and post implementation issues
- Maintain awareness of developing trends, technologies and threats
- Manage technology platform throughout the system life cycle
- Develop backup, disaster recovery and continuity of business plans for clients
- Create and implement policies and procedures
- Audit and reconcile regulatory and compliance issues
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project progress, identified risks and took corrective action as needed.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Director of Information Systems
Hospice Advantage
04.2005 - 10.2011
- Managed IT department / help desk
- Designed and implemented corporate WAN configuration using Cisco IP Telephony/networking
- Provided systems support for 30 field offices
- Coordinated development of custom CRM application
- Administrated Carevoyant Homesys clinical management system
- Responsible for locating new office space, obtaining internet & phone vendors, network wiring, connectivity to corporate office
- Worked with Sales and marketing to develop programs to promote Hospice Advantage
- Discovered I.S
- Solutions to support company operations
- Developed and implement company policies
- Worked with clinical staff to maintain regulatory changes as needed
- Assisted with growth of company from 5 to 30 offices during tenure
- Collaborated closely with other department heads to align technological resources with business needs.
- Optimized system performance with regular maintenance, updates, and troubleshooting.
- Enhanced end-user experience by providing exceptional technical support and assistance.
- Developed long-term IT strategies in alignment with company goals and objectives.
- Coordinated with vendors to negotiate contracts, ensuring cost-effective solutions for the organization''s needs.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Built a cohesive team of information systems professionals through effective recruitment, training, and leadership.
- Provided guidance on best practices regarding technology usage within the company, promoting efficient operations across all levels of staff members.
- Managed various IT projects to successful completion, meeting deadlines and staying within budget constraints.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
MIS Manager
B&P Process Equipment
01.2001 - 04.2005
- Managed ERP/HRIS (Visual Manufacturing) database
- Discovered software/hardware solutions to meet company needs
- User support for local and remote users of computer systems
- Created annual IS budget
- Championed change management efforts, fostering a culture of adaptability among team members as technology evolved rapidly.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
LAN/PC Support Specialist
Akzo Nobel Coatings
10.1997 - 01.2001
- Provided user assistance and support for 170 + user network
- Provided support for 250 + remote users via WAN and Dial-up
- Supported smooth operations by maintaining accurate inventory of hardware and software assets.
- Reduced downtime for users by promptly addressing and resolving technical issues.
- Assisted in successful system migrations, ensuring minimal disruption to end users.
- Increased user satisfaction by providing efficient helpdesk support and troubleshooting solutions.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Installed new hardware and software, patched systems, and configured settings.
- Provided on-site and remote technical support to users.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Supported and maintained user account information.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Systems Support Specialist
Syntel Inc.
11.1996 - 10.1997
- Provided user assistance and support for 150 + user network
Senior Employee Benefit Manager
Metropolitan Life Insurance
03.1991 - 11.1996
- Managed benefit team of 12 benefit representatives
- Audited customer phone calls for quality control
- Trained employees on General Motors employee Life and Health Care benefits
- Handled complex customer medical claims issues with carriers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Employee Benefit Representative
Metropolitan Life Insurance
06.1990 - 03.1991
- Assisted General Motors employees and retirees with Life Insurance and Health Care benefits
- Contacted insurance carriers for claim resolution and inquiry
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into GM benefits system.
Education
Bachelor of Science - Management Information Systems
Oakland University
Rochester, MI06-1998
Skills
- Microsoft Office Suite
- Technical support
- Hardware troubleshooting
- System monitoring
- System upgrades
- Data security
- Windows administration
- Incident management
- Email administration
- Server management
- Network protocols
- Help desk software
- Program installations
- Software installation
- End-user training
- Patch management
- Group policy management
- Network administration
- Server hardware
- Disaster recovery
- Configuration management
- Operating system deployment
- PC diagnostics
- Remote Access technologies
- Backup solutions
- Enterprise technology
- Systems deployment
- Windows 95/98/2000/XP/XP pro/nt
- Third-party integration
- Active directory
- Windows server 2003
- IT procedure development
- User access management
- Troubleshooting and maintenance
- Server and system administration
- Support request management
- System updates
- Technical troubleshooting
- Workstation maintenance
- Attention to detail
- User support
- Team collaboration
- Application configuration
- User training
- Permissions and Access control
- Hardware installation
- Application support
- Remote conferencing support
- Security protocols
- Data backup
- Analytical and methodical
- VPN configurations
- Wireless networking
- SIEM
- Server event logging
- Database administration
- Mobile device management
Timeline
Systems Administrator
Lease Corporation of America
06.2016 - 09.2024
VCIO/Project Manager
Brady's Business Systems
10.2011 - 06.2016
Director of Information Systems
Hospice Advantage
04.2005 - 10.2011
MIS Manager
B&P Process Equipment
01.2001 - 04.2005
LAN/PC Support Specialist
Akzo Nobel Coatings
10.1997 - 01.2001
Systems Support Specialist
Syntel Inc.
11.1996 - 10.1997
Senior Employee Benefit Manager
Metropolitan Life Insurance
03.1991 - 11.1996
Employee Benefit Representative
Metropolitan Life Insurance
06.1990 - 03.1991
Bachelor of Science - Management Information Systems
Oakland University
Similar Profiles
Duane BurnetteDuane Burnette
Computer Systems Specialist at Laboratory Corporation of AmericaComputer Systems Specialist at Laboratory Corporation of America
Dannon EasterlingDannon Easterling
IT Technical Support Specialist at Mid America Computer CorporationIT Technical Support Specialist at Mid America Computer Corporation
Verne R. Cysensky IIIVerne R. Cysensky III
Senior Regional Sales Manager - Pacific Northwest / Western Canada at KION/Linde North America CorporationSenior Regional Sales Manager - Pacific Northwest / Western Canada at KION/Linde North America Corporation