Robert Lynch
Sales And Operations
Osseo,MN
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 28-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
President of Sales Operations
Norwegian - NT. INC
Phoenix, AZ
02.2010 - Current
- Coordinated meetings and logistics for national sales meetings and directed and supervised 67-member team.
- Utilized cross-functional strategies between 8 divisions to systematize sales and operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Drove sales by developing multi-million dollar contract sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Director of Sales Distribution
Spendfference Food Buy
Denver, CO
01.2007 - 02.2010
- Increased client retention by providing superior customer service.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Developed and managed operating budget, meeting department goals.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Negotiated contracts with suppliers and customers to provide best cost and delivery terms.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed established business practices and improved processes to reduce expenses.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Collaborated with manufacturing and supply chain management.
- Conducted research to address shipping errors and packaging mistakes.
- Promoted brand at industry events and through ongoing networking efforts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Managed and motivated sales team to increase revenue 17% in 12months.
Education
BBA - Business
Sonoma State University
Rohnert Park, CA 01.1999 - 05.2002
Skills
Extensive personal network
Account management
Business development and planning
New Business Development
Sales Reporting
Solution selling
Sales presentations
Strategic planning
Sales processes
Coaching and mentoring
Process improvements
Cost analysis and savings
Experience in financial projections
Financial performance understanding
Staff training/development
Relationship building
Operations management
Joint ventures and alliances
Employee reviews
Learning management
Staffing regulatory compliance
Employee retention
Human resources team leadership
Company organization
Compensation structuring
Team Building
Training development
Organizational Development
Contract Negotiation
Training and mentoring
Merchandising operations
Vendor relations
Vendor coordination
Contract preparation
Purchasing expertise
Quality assurance
Pricing negotiations
Materials sourcing
Purchasing procedures
Goods procurement
Affiliations
- American Marketing Association
- Lions Club
- Toastmasters
Certification
Six Sigma Black Belt
Timeline
President of Sales Operations
Norwegian - NT. INC
02.2010 - Current
Director of Sales Distribution
Spendfference Food Buy
01.2007 - 02.2010
BBA - Business
Sonoma State University
01.1999 - 05.2002