ROBERT LYONS
Royal Oak,MI
Summary
Experienced automotive sales leader with 20 years of proven track record in personal production and team management. Specializes in both domestic and import markets. Under my guidance, dealerships have successfully sold over 15,000 units, resulting in impressive sales of $660,000,000. Seeking an opportunity to leverage expertise and drive to transform a dealership into a market leader in both sales and service. Focused on utilizing industry-leading innovative techniques to consistently propel previous employers to the top position in competitive rankings.
Overview
20
20
years of professional experience
Work History
Sales Associate
Serra Chevrolet of Southfield
05.2024 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Fox CDJR of Southfield
12.2023 - 05.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and service.
- Primarily focused on special finance cliental to overcome challenges. Consistently found equitable solutions for the customer, banks, and dealership.
Sales Manager
Jeffrey Nissan
03.2023 - 07.2023
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Volvo - General Sales Manager / Retail Operations Manager
Lithia Motors / The Suburban Collection
07.2016 - 09.2022
- Promoted into position from Toyota Dealership
- Winner of two Volvo Excellence Awards – One of Top25 dealers out of328 in North America
- Pioneered digital retail solution to dealership allowing customers to complete70% of purchase before visiting dealership
- Senior leadership directed31 brands in52 locations to follow my lead
- Customer satisfaction index rated top5% in nation
- Store rated #1 in volume in the state of MI every year during my tenure
- Presented store results to the leadership at Volvo North American Headquarters at the request of CEO of Suburban Group
Sales Manager
Toyota
07.2013 - 07.2016
- Recruited to store to take sales manager position
- During first year, led store to #1 in MI out of27 stores
- Achieved Customer Satisfaction Index of98.2%
- Multiple year winner of President’s Award for Sales Volume & Customer Satisfaction
Bill Fox Chevrolet - Sales Manager
Fox Automotive Group
07.2013 - 07.2014
- Promoted from Fox VW to reenergize domestic brand
- Raised volume of units sold to double every month during tenure with an average of185 units per month
- Earned GM Mark of Excellence Award for Sales & Service
Sales Manager
Fox Volkswagen
09.2004 - 07.2013
- Led Store as top salesperson averaging between30-45 cars per month
- Promoted to Sales Manager
- Store became and remained #1 in MI during9 year tenure
Education
Associate of Arts - History
Florida Atlantic University
Boca Raton, FLCommunications
Bryant University
Smithfield, RISkills
- Leadership and team building
- Operations management
- Training and coaching
- OEM relationship building
Summary of Skills / Accomplishments
- Turned four different domestic and import dealerships into #1 in competitive rankings.
- Designed Sales Compensation Plans that took consultant compensation from an average of $60K to $90K, yet resulted in higher gross profits to dealership than older plans.
- Average sales close rate of42% on personal sales and 35% managing sales teams.
- Met budgeted goals during COVID pandemic and supply chain crisis.
- Created new digital sales technology solution (before pandemic) which enabled customers to complete up to70% of their car purchase online before ever visiting the dealership and meeting with sales.
- Transformed all print media and TV promotion into digital solutions transforming website into a digital showroom, producing higher lead generation and sales.
- Managed dealership through 18 month, multi-million dollar renovation with no showroom and no loss in sales production.
Awards
VW – President’s Award for Sales & Service as Manager. Top producer for multiple months as sales producer., Chevrolet – GM Master of Excellence Award for Sales & Service, Toyota – President’s Award for Sales Volume & Customer Satisfaction., Volvo - Volvo Excellence Award for Sales & Service (one of top25 dealers in North America). Recognized with a trip to Mexico with peers hosted by Volvo of North America.
Timeline
Sales Associate
Serra Chevrolet of Southfield
05.2024 - Current
Sales Associate
Fox CDJR of Southfield
12.2023 - 05.2024
Sales Manager
Jeffrey Nissan
03.2023 - 07.2023
Volvo - General Sales Manager / Retail Operations Manager
Lithia Motors / The Suburban Collection
07.2016 - 09.2022
Sales Manager
Toyota
07.2013 - 07.2016
Bill Fox Chevrolet - Sales Manager
Fox Automotive Group
07.2013 - 07.2014
Sales Manager
Fox Volkswagen
09.2004 - 07.2013
Communications
Bryant University
Associate of Arts - History
Florida Atlantic University
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