Robert Lysiak
Chester,NY
Summary
Dynamic Automotive Sales Consultant with a proven track record at Grandprize GM, recognized for exceptional negotiation skills and a goal-oriented mindset. Achieved top 1% sales nationally through effective client retention strategies and outstanding customer service, fostering long-term relationships that drive repeat business and referrals.
Experienced with customer interaction, sales processes, and closing deals. Uses expertise in product knowledge to guide buyers towards informed decisions. Track record of fostering client relationships and meeting sales objectives.
Automotive sales professional with proven history of driving customer satisfaction and achieving sales targets. Known for collaborative approach and delivering consistent results. Possesses solid negotiation skills and customer-focused mindset.
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
27
27
years of professional experience
Work History
Automotive Sales Consultant
Grandprize GM
01.2000 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Led the region in sales over 11 times in my career
- In top 1% of country in sales and CSI
Executive Chef Manager
Rainforest Cafe
01.1998 - 01.2000
- Fostered a positive work environment where employees felt valued and motivated to perform at their best, contributing to the team''s success.
- Streamlined kitchen operations for improved efficiency, reducing food waste and increasing overall productivity.
- Consistently met revenue targets even during challenging economic periods by closely monitoring market trends and adjusting strategies accordingly.
- Managed budget effectively by carefully tracking expenses and identifying cost-saving opportunities within the operation.
- Increased guest satisfaction scores through personalized service and attention to detail in both front-of-house and back-of-house operations.
- Worked collaboratively with other departments within the organization, such as marketing and sales teams, to maximize overall business performance.
- Spearheaded successful special events planning initiatives such as wine dinners or themed nights that attracted new clientele while delighting regular patrons alike.
- Promoted a culture of continuous improvement by regularly reviewing performance metrics and implementing necessary changes to enhance operational effectiveness.
- Recruited and hired employees to build effective culinary team for $2,000,000 annual revenue-producing restaurant.
Sales Associate
AT&T
01.1998 - 01.1999
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Arts - Culinary Arts, Hospitality
NY Art Institute
N.Y NY01-1996
Skills
- Resilience under pressure
- Test drive facilitation
- Follow-up techniques
- Trade-in evaluations
- Strong negotiation skills
- Goal-oriented mindset
- Sales process optimization
- Social media proficiency
- Sales strategy development
- Product knowledge expertise
- Client retention strategies
- Cold calling
- Performance tracking
- Closing techniques mastery
- Upselling and cross selling
- Prospecting clients
- Brand representation
- Sales pipeline management
- Financial acumen
- Automotive industry
- Event networking
- Customer service
- Friendly and enthusiastic
- Goal oriented
- Team collaboration
Accomplishments
3 Time Saleman of the year.
Team leadership award
Had the number one kitchen in the Rainforest Group
GM Mark of Excellence 2000-2024
Mark of Excellence every year of career for delivering over 200 new cars per year and having top level CSI.
Timeline
Automotive Sales Consultant
Grandprize GM
01.2000 - Current
Executive Chef Manager
Rainforest Cafe
01.1998 - 01.2000
Sales Associate
AT&T
01.1998 - 01.1999
Associate of Arts - Culinary Arts, Hospitality
NY Art Institute
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