Robert M. Pagan Jr.

Presently serving as the SAT4 RME AMM and supervising a team of facilities associates while maintaining a secure working environment.

• Emphasized collaboration with the operations team to build trust and enhance on-site MHE equipment repair processes.
• Motivated and trained technicians daily, offering insights into site metrics, task completion, and network policies and processes, all while prioritizing safety.
• Develop creative solutions to complex issues and oversee contractors.
• Created the DTW schedule to address and eliminate the critical 1 and 2 backlog, now at zero for both.
• Developed a site shutdown plan, collaborating with vendors for intrusive repairs to minimize extensive work.
• Immediately upon arrival to this site recognized deficiencies and implemented innovative solutions to typical site issues increasing SAT4 ARPS Site health score from 77.13% to its current score of 91.47%.
• Executed training tailored to technicians' proficiency levels, facilitating the team's ability to spot risks and concerns during their shifts, while empowering them to make decisions with AMM direction.
• Established network bridges and executed solutions for site issues to improve operational efficiency.
• Oversee escalations and instruct the RME team on effective call engagement, while delivering comprehensive insights into issues, enabling the team to devise inventive solutions and, crucially, to avert future occurrences.
• Provided insights into site issues for network teams, recommending effective remedies to prevent recurrence.
• Provided support to external AMMs associated with teams such as FTW1 and STX6, all of whom have achieved a 100% site health score, through essential procedures and virtual training to improve networking and overall customer satisfaction.

Employed at an Amazon Generation 11.5 robotic sort center and implemented new standards and procedures while managing parts ordered, received and the RME budget for the site.

• Oversaw all maintenance planning and follow-up work orders created.
• Developed and designed innovative solutions to difficult problems.
• Directs a team of four Area Maintenance Managers and three predictive maintenance (PDM) subject matter experts as well as potentially supervise work to completion or create new work orders for follow-ups until completion.
• Streamlined hiring and onboarding to enhance team readiness.
• Trained all AMMs, new RME technicians and certified them to work on the facility.
• Provided the team at SHV1 with guidance on the launch process, including the anticipated outcomes of each phase and the overall process, and suggested mitigation strategies to mitigate common launch complications.
• Redesigned and expanded the RME parts and RME operations cage at SAT3 to eliminate the necessity for remote storage facilities.
• Became the largest RME parts cage in any Amazon facility.
• Submitted the cage expansion plan to Amazon to start implementing it in future generation 12 facilities.
• Led the planning and progression, as the site Reliability Program Manager (RPM), of the RME Site health score from site launch 34% to 81%.
• Developed detailed plans and assigned responsibilities to AMMs and technicians to prioritize PM/PDM tasks, enhancing RME team effectiveness.
• Routinely owned the process in deep diving all issues pertaining to RME planning and equipment upkeep, ensuring prompt and efficient repairs and provided detailed updates on numerous projects.
• Coordinated with various vendors to complete audits and/or work in various assigned equipment throughout the facility.
• Created and put into use additional access points for RME personnel to aid in accelerating situation reaction and prompt repairs.
• Managed SEV2 events, investigating causes and proposing solutions to RME, Operations, and other teams, preventing future equipment escalations and breakdowns.
• Collaborated with the planning team to achieve comprehensive inventory management of all components within the parts cage in nine months, exceeding the one-year post-launch timeline.
• Managed the site Predictive Maintenance team and metrics, ensuring consistent performance above 95% requirements.
• Continuously collected data to identify site errors and designs, and/or contacted vendors to assist in the design and implementation of new fixtures or methods, as well as to superintend the process until completion, to enhance site efficiency.
• Worked with local site Safety Department leadership to understand, implement and audit safety programs.
• Ensured all safety programs and procedures are followed.
• Developed and maintained preventative maintenance programs that were integrated with Operations schedules.
• Supported and guided departmental maintenance technicians' professional growth to enable them to meet their professional goals.
• Participated in efficiency improvement Kaizen activities for the site and the network.

Planning, leading, organizing and coordinating all duties associated with daily company operations to include but not limited to improving operational efficiencies through effective utilization of equipment and scheduling of personnel.

• Interacted with Sales Team and other support staff as well as Customer Contractor Administrators to ensure customer expectations were met and/or exceeded.
• Coordinated and managed group activities and interactions with other divisions.
• Coordinated personnel scheduling and project assignments to optimize resource allocation.
• Approved all accounts payable within limits.
• Reviewed monthly P&L statements, addressing discrepancies to ensure accurate financial reporting.
• Conducted quality assurance and quality control on all specialist work to ensure compliance with standards.
• Oversaw customer service responsibilities for office.
• Modified work procedures, enhancing safety and operational efficiency in the work environment.
• Directly supervised employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with Sierra Chemicals HR policies, practices, and procedures.
• Participated in developing, and reviewing project proposals or plans, determining time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of project.
• Assisted in the planning and scheduling of projects.
• Reviewed status reports and modified schedules or plans as required.
• Prepared reports for management, client, or others.
• Conferred with personnel to provide technical advice and to resolve problems.
• Coordinated project activities with activities of government regulatory or other governmental agencies.
• Ensured customer receives cost-effective services in accordance with contract provisions.
• Resolved billing issues to customer and company's satisfaction and ensured safe execution of all services provided in accordance with Sierra Chemicals safety policies, procedures, and practices.
• Primary liaison between customer and Sierra Chemicals operations in resolving service issues.
• Cultivated quality relationships laterally and above primary contact to retain clients.
• Supported customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.

• Scheduled the movement of the Battalion's assets to and from multiple overseas deployments and field training exercises which consisted of all vital equipment, weapons, vehicles and helicopters.
• Coordinated equipment shipments with external companies and verified preparation with internal representatives to ensure timely and accurate delivery.
• Recommended changes to the standard course flight school efficiency and improvement by endorsing cross training between AH-64D/E initial flight wing and maintenance test pilot instruction programs and supervised implementation.
• Supervised accountability and training of approximately 85 employees per location, conducting performance evaluations to enhance team effectiveness.
• Implemented hands on training program for pre-flights on all initial flight wing pilots for familiarity, and flight safety from experienced AH-64D/E instructors/maintainers; increased the US Army’s capacity to train more initial flight wing pilots.
• Managed development of standardized courseware documentation, including course approvals, pilot training manuals, checklists, and presentations to support training consistency.
• Signed and was responsible for the initial flight wing AH-64D/E academy which contained 12 classrooms and four UH72A Lakota flight simulators; ensured all classrooms were up to date with modern technology and assured they were prepared and maintained in accordance with all regulatory requirements and organized for any random inspections.
• Ensured security cameras were always operational and up to date.
• Presented footage to authorities when requested for investigations.
• Kept facility regulations up to date.
• Maintained aircraft historical records consisting of flights, maintenance, inspections, aircraft weighs, modifications, engineering change requests and maintenance test flights.
• Proposed upgrading outdated aircraft parts and tools used for hands on classroom instruction be updated with new up to date equipment and supervised the approved exchange and accounted for the equipment.
• Supervised the pilot training program, classroom media and lesson plans; assigned instructors to training slots depending on availability and class instruction type, date and time.
• Inspected instructors in classrooms or airfield training through random quality assurance to ensure teaching was up to COE learning standards and solidify instructors teaching capabilities.
• Monitored signed off and validated pilot flight training after simulator training to ensure technical prowess and training being performed.
• Responsible for instructor training and maintained instructor training records were up to date with training, teaching hours, qualifications, certificates, ratings and requirements.
• First instructor to achieve receiving the US Army instructor badge for AH-64D/E instructors at the Center of Excellence AH-64D/E initial flight wing and maintenance test pilot course instructors.
• Inducted in the US Army Sergeant Audie Murphy Club for NCOs whose leadership achievements and performance merit special recognition.

• Led four sections of fifteen employees each managing employee pay, transfers, retirements, and discharges from military service.
• Processed and verified accuracy of records and pay for new Marines, ensuring timely integration into the system.
• Briefed senior leadership on section statuses, recommended changes, and implemented improvements to enhance operational efficiency.
• Earned Marine of the Quarter award three times for exceptional performance in leadership and teamwork.