Robert Mabansag
Wheeling,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Mr Kimchi
03.2023 - Current
- Managed multiple tables simultaneously while maintaining attention to detail and quality service.
- Assisted in inventory management, monitoring stock levels, and minimizing waste effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Server
Darden Restaurants, Olive Garden
10.2021 - 03.2023
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to efficiently coordinate food delivery and order accuracy.
- Trained new servers on menu offerings, service protocols, and company standards.
- Developed strong relationships with regular customers to enhance guest loyalty and satisfaction.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering repeat business.
- Implemented upselling techniques that contributed to increased sales revenue during peak hours.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
Meat Team Leader
Marianos
02.2018 - 09.2021
- Led daily operations of meat department, ensuring quality and freshness standards met consistently.
- Trained and mentored team members on meat handling procedures and safety protocols.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Implemented process improvements that enhanced efficiency in product preparation and display.
- Developed promotional displays to increase customer engagement and boost sales performance.
- Ensured compliance with health regulations through routine inspections and staff training sessions.
- Fostered a collaborative team environment, driving motivation and enhancing overall departmental performance.
- Generated accurate sales reports for upper management review, guiding future decisions related to product offerings and pricing strategies.
- Collaborated with store management to create enticing meat displays, driving sales and customer satisfaction.
- Assisted customers with special orders and provided knowledgeable recommendations on meat selection and preparation techniques.
- Managed staff scheduling to maintain consistent coverage while minimizing labor costs.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Associate of Arts - Cyber Security
Oakton Community College
Des Plaines, IL04-2027
Skills
- High-quality client service
- Client relationship management
- Sales proficiency
- Proven sales approaches
- Experienced in upselling techniques
- Sales enhancement strategies
- Revenue growth methods
- Proficient in customer upselling
- Promotional strategy development
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified lead meat supervisor, Mariano's - 2018- 2021
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Mr Kimchi
03.2023 - Current
Server
Darden Restaurants, Olive Garden
10.2021 - 03.2023
Meat Team Leader
Marianos
02.2018 - 09.2021
Associate of Arts - Cyber Security
Oakton Community College