Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Macasil

Whittier,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience

Work History

Financial Center Manager, AVP

Bank of America
10.2009 - 04.2024
  • Built and lead high-performance team focused on achieving sales and service goals.
  • Collaborated with internal business partners to deliver cohesive banking experience to customers.
  • Established internal audit procedures to validate and improve accuracy of financial reporting..
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Outreach Navigator

Coast to Coast Foundation
01.2015 - 01.2019
  • Demonstrated outstanding case management and dedicated to clients
  • Forged community connections benefiting staff, clients, and their families
  • Collaborated closely with interdisciplinary team members on development of appropriate case plans

Assistant Manager

Jack in the Box
07.2005 - 08.2009
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Arts - Sociology

California State University, Fullerton
Fullerton, CA
05-2015

Skills

  • Diverse Population Engagement
  • Proficient Relationship Building
  • Awareness of Available Community Programs
  • Commitment to Client Satisfaction
  • Client-Centric Product Solutions
  • Proficient in Troubleshooting Challenges
  • Proficient in Case Planning
  • Understanding Organizational Dynamics
  • Focused on Operational Efficiency

Timeline

Outreach Navigator

Coast to Coast Foundation
01.2015 - 01.2019

Financial Center Manager, AVP

Bank of America
10.2009 - 04.2024

Assistant Manager

Jack in the Box
07.2005 - 08.2009

Bachelor of Arts - Sociology

California State University, Fullerton

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