Summary
Overview
Work History
Education
Skills
Timeline
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Robert MacGranor

Griswold,CT

Summary

Proven leader with extensive experience in retail management, notably with The Home Depot Inc, where I spearheaded a team to enhance inventory accuracy and customer satisfaction. Skilled in staff supervision and customer service, my approach significantly reduced employee turnover and improved operational efficiency. Expert in leveraging leadership skills and inventory management to achieve tangible results. Determined Department Supervisor with 7 years of experience in managing team of 9 employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 20+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of department.

Overview

26
26
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
11.2010 - 06.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures. Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement. Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with other departments to improve interdepartmental communication, promoting cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering positive work environment.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Trained new employees on overall company and department-specific policies and procedures.

Counter Clerk

7-11 Convenience Store
06.1998 - 03.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Counter Clerk

Advance Auto Parts
10.2010 - 09.2011
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
  • Processed cash, check and credit card payments.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Collaborated with team members to maintain a clean and organized work environment, promoting efficiency in daily tasks.
  • Operated cash register to accurately complete customer financial transactions.
  • Maintained clean and orderly work stations and reported hazards to management.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Provided exceptional product knowledge to customers, assisting them in making informed purchasing decisions.

Education

High School Diploma -

Rham High School
Hebron, CT
06.1988

Skills

  • Problem Resolution
  • Workplace Safety
  • Customer Relations
  • Inventory Management
  • Stockroom Organization
  • Multitasking and Prioritizing
  • Retail Operations
  • Superior Work Ethic
  • Forklift Operator

Timeline

Department Supervisor

The Home Depot Inc
11.2010 - 06.2024

Counter Clerk

Advance Auto Parts
10.2010 - 09.2011

Counter Clerk

7-11 Convenience Store
06.1998 - 03.2012

High School Diploma -

Rham High School

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Robert MacGranor