Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Mackey

Shakopee,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Assistant Manager of Housekeeping

Mystic Lake Casino
Prior Lake, MN
01.2016 - Current
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Recruited and trained new employees to meet job requirements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.

Housekeeping Supervisor/Assistant Manager

Oak Ridge Hotel & Conference Center
Chaska, MN
08.2015 - 01.2016
  • Managed team of employees, daily progress reports and overall project planning.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Communicated with maintenance team on damages to repair.
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Reported damage or theft of hotel property to management.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Practiced safe work habits and wore protective safety equipment.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Monitored cleanliness of lobby and other common areas.
  • Planned and completed group projects, working smoothly with others.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.

Hotel Housekeeping Supervisor

Mystic Lake Casino
Prior Lake, MN
11.2013 - 08.2015
  • Performed regular inspections of guest rooms to ensure high standards were met.
  • Supervised and trained housekeeping staff in providing quality service to guests.
  • Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Maintained records of room status, occupancy rates, special requests.
  • Planned and completed group projects, working smoothly with others.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.

Assistant Preschool Teacher

Step By Step Montessori Schools
Maple Grove, MN
04.2005 - 11.2013
  • Encouraged cooperative play among students by providing positive reinforcement when needed.
  • Worked with teachers to plan field trips and special events for the students.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Developed meaningful relationships with all students based on trust and respect.
  • Assisted in creating and implementing lesson plans for preschoolers.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Provided guidance to children on appropriate behavior during activities.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Performed general housekeeping duties such as tidying up classrooms after activities or cleaning up spills from lunchtime.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Provided support to teachers in managing classroom resources such as books, supplies, furniture.
  • Maintained accurate records of attendance and daily notes on each child's performance.
  • Read stories to children and taught painting, drawing, and crafts.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Supported lead teacher with daily classroom activities.
  • Organized play areas, toys, and learning materials to create a safe and stimulating environment.

Education

High School Diploma -

Champlin Park High School
Champlin, MN
06-2005

Some College (No Degree) - Teachers Assistant

Rasmussen College
Lake Elmo, MN

Skills

  • Employee Relations
  • Task Delegation
  • Supervisory Skills
  • Performance Evaluation
  • Workload Prioritization
  • Staff Scheduling
  • Staff Training and Development
  • Payroll Understanding
  • Training and Mentoring
  • Team Leadership
  • Time Management
  • Positive attitude

Timeline

Assistant Manager of Housekeeping

Mystic Lake Casino
01.2016 - Current

Housekeeping Supervisor/Assistant Manager

Oak Ridge Hotel & Conference Center
08.2015 - 01.2016

Hotel Housekeeping Supervisor

Mystic Lake Casino
11.2013 - 08.2015

Assistant Preschool Teacher

Step By Step Montessori Schools
04.2005 - 11.2013

High School Diploma -

Champlin Park High School

Some College (No Degree) - Teachers Assistant

Rasmussen College

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Robert Mackey