Robert Madero
New Braunfels,TX
Summary
- Adaptable Trainer deeply familiar with FOH and BOH operations. Hardworking collaborator with several years background providing exceptional customer service and food service to attain highest level of guest satisfaction.
- Experience in delivering friendly, prompt service to customers. Skillful in making personalized recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
- Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
- Proactive Material Planner equipped with analytical abilities and electrical expertise to effectively support short- and long-term materials needs. Responsive to changing demands, seeks every opportunity to boost production capacity and sustainability.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2026
2026
years of professional experience
Work History
Restaurant Waiter
The Gruene Door Restaurant
12.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Managed multiple tables efficiently during peak hours, ensuring continuous service flow.
- Developed strong rapport with regular customers, enhancing overall satisfaction and loyalty.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Trainer/Server
Clear Springs Restaurant
02.2017 - 09.2023
- Presented training materials on server setup, configuration, and maintenance.
- Conducted hands-on work to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
Electrical Planner
03.2011 - 10.2016
- Developed comprehensive plans for resource allocation and project management.
- Identified potential problems and created solutions to mitigate risks associated with projects.
- Reviewed existing policies, procedures, and regulations to ensure compliance with organizational objectives.
- Monitored project progress and adjusted plans as needed to meet goals on time and within budget.
- Assisted in developing strategic plans for long-term initiatives while managing short-term tasks simultaneously.
- Coordinated meetings between teams, departments to discuss project updates, status.
- Managed timelines for completion of tasks assigned by upper management.
- Maintained steady flow of material without exceeding resources and kept manufacturing lines operational.
- Partnered with suppliers, buyers, schedulers, shipping and receiving, quality and production teams to promote timely delivery, availability and production usage of materials for optimal production.
Production Material Handler
Symons of Dayton Superior
2008 - 08.2010
- Operated forklifts and pallet jacks to transport materials efficiently throughout production facility.
- Loaded and unloaded trucks, ensuring timely delivery of materials to production lines.
- Monitored inventory levels, reporting discrepancies to management for prompt resolution.
- Conducted regular safety checks on equipment, maintaining compliance with company safety standards.
- Upheld cleanliness standards in the warehouse by promptly disposing of waste materials, organizing workspaces, and maintaining a clutter-free environment.
- Contributed to quality control measures by inspecting incoming materials for defects or damage prior to use in production.
Education
High School Diploma -
Canyon High School
New Braunfels, TX05.2005
Skills
- Training Oversight
- Public Speaking
- Payment Collection
- New Hire Training
- Course Development
- Materials Preparation
- Meeting Support
- Conference Planning
- Communications Management
- Vendor Management
- Decision-Making
- Critical Thinking
- Scheduling
- Logistics Management
- Clear Communication
- Customer service
- Materials requirement planning
Additional Information
- Merchandiser/Delivery driver experience with Coca cola & Miller lite beer companies
Education and Training
other
Languages
Spanish
Limited Working
Timeline
Restaurant Waiter
The Gruene Door Restaurant
12.2023 - Current
Trainer/Server
Clear Springs Restaurant
02.2017 - 09.2023
Electrical Planner
03.2011 - 10.2016
High School Diploma -
Canyon High School
Production Material Handler
Symons of Dayton Superior
2008 - 08.2010