Robert Magaro
Oklahoma City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer service representative/Warehouse Lead at
Lennox industries
Oklahoma City
11.2020 - Current
- Assisted customers with product inquiries and service requests efficiently.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Managed order processing using internal software systems effectively.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained product knowledge to offer relevant recommendations to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Inventory management
Heavy Equipment Operator
GMI industries
Oklahoma City
04.2018 - 08.2019
- Operated various heavy machinery including excavators and bulldozers on job sites.
- Conducted pre-operational inspections to ensure equipment safety and functionality.
- Collaborated with team members to complete projects efficiently and on schedule.
- Followed safety protocols to maintain a secure work environment for all personnel.
- Maintained equipment cleanliness and performed routine maintenance as needed.
- Communicated effectively with supervisors regarding project status and equipment issues.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Operated front end loader to move dirt and different base materials.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Operated excavators and other construction equipment to properly grade land.
- Performed routine inspections on all heavy machinery prior to use.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Operated equipment to move and position raw materials or finished components.
- Transported materials from one site to another using off-road vehicles.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Adjusted throttles, switches and pedals to operate bulldozers, trench excavators, road graders or backhoes.
Education
Reading High
Reading , PaSkills
- Can safely operate any industrial truck !!!! Know How to perform adequately run industrial Warehouse for order picking and loading and unloading trucks on a daily basis as well as perform essential customer service!!!
Timeline
Customer service representative/Warehouse Lead at
Lennox industries
11.2020 - Current
Heavy Equipment Operator
GMI industries
04.2018 - 08.2019
Reading High