Robert Magee
Palm Coast,FL
Summary
Dynamic professional with a proven track record at Walgreens, adept in staff supervision and strategic thinking. Excelled in recruiting, boosting employee retention, and enhancing customer satisfaction through exceptional service. Skilled in budget management and sales monitoring, consistently meeting performance goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Walgreens
02.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Leader
Walgreens
10.2019 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Front End Associate
Target
06.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Gathered shopping baskets and carts and relocated to designated areas.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
Pharmacy Technician
Walgreens
04.2019 - 10.2019
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Rite Aid
10.2016 - 04.2019
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma - Criminal Justice
Kearny High School
Kearny, NJ06.2016
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Decision-making
- Staff supervision
- Performance evaluation
- Reporting and documenting
- Employee scheduling
- Employee performance evaluation
- Strategic thinking
Timeline
Assistant Manager
Walgreens
02.2024 - Current
Front End Associate
Target
06.2023 - 10.2023
Shift Leader
Walgreens
10.2019 - 02.2024
Pharmacy Technician
Walgreens
04.2019 - 10.2019
Pharmacy Technician
Rite Aid
10.2016 - 04.2019
High School Diploma - Criminal Justice
Kearny High School
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