Robert Mager
Pembroke Pines,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
BuybuyBaby
03.2019 - Current
- Managed a team of up to 85 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by ensuring excellent customer service, in stock position and merchandising techniques. Beat double digit comp goals and exceeded $15.6m in topline sales at peak.
- Utilized P&L to manage store EBITA, successfully staying above company goals year over year.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed and monitored scheduling, purchases and other expenses to maintain weekly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Successfully improved and maintained VOA scores each year as store manager. Peaking 2022 at 98% positive feedback.
- Reduced shrink year promoted from 2.8% to 1.2% this past year.
Operations Manager
BuybuyBaby
06.2017 - 03.2019
- Responsible for ensuring 3,500-4,000 cartons weekly were processed accurately , quickly and safely.
- Responsible for managing front end and key metrics, with a focus on driving profitability. Successfully reduced overrides by 50%, store damages by 25% and improved customer satisfaction surveys by 30% .
- Managed team schedules directly using Force and traffic counting to ensure optimal floor coverage at peak times.
- Eased team transitions and new employee orientation through effective training and development.
- Acted as store HR to ensure all new hires were processed per state guidelines, ensured all associate issues were addressed quickly and provisionally and worked to minimize turn over.
Merchandising Assistant Store Manager
The Home Depot Inc
08.2016 - 06.2017
- Managed day to day operations in a high volume environment. Ensuring best in class service, quick accurate check out, overall store appearance.
- Maintained energy and enthusiasm in fast-paced environment.
- Specifically responsible for Lumber, Building Materials, Paint, Hardware and Contractor Services. Directly responsible for 5 supervisors and over 55 associates. Approx 40% of total store sales.
- Utilized various sales reports to identify areas of growth and opportunity.
- Maintaining profitability by driving sales in high margin areas and leveraging mark downs.
- Teaching, training and developing associates, as well as implementing blue prints and game plans for associate growth.
- Store VOA captain, responsible for a team of 13 associates who helped to identify ways to improve associate commitment index. S
Night Operations Assistant Store Manager
The Home Depot Inc
03.2015 - 08.2016
- Responsible for total store freight flow. Along with a team of 2 supervisors and 20 associates effectively processed, put away and back stocked aprox $1.1m-$1.5m in merchandise weekly.
- Guided and motivated night team by establishing and communicating goals and duties. Publicly giving recognition to those who exceeded goals and privately coached those who fell below.
- Had to identify top 100 selling bays from the prior day and had team execute full down stocking and recovery.
- Maintained cleanliness and organization of the sales floor and receiving areas by working closely with employees to systematize tasks based on associates strengths.
Assistant Store Manager
The Home Depot Inc
03.2010 - 03.2015
- Led team of approximately 5 supervisors and 100 associates in a $90m store to drive sales , service and store standards. Regularly top 5 stores in south east region based on sales and profitability.
- Took pride in coaching and developing team, Promoted 7 associates to supervisors and 3 supervisors into assistant store managers.
- West Kendall community business partners association store captain. Worked with other local large and small businesses to improve the community. Planted school gardens for educational purposes, worked with several organizations for special needs individuals to help grow professional and personal skills, organized the west Kendall haunted trail 4 years in a row.
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Education
G. Holmes Braddock Senior High School
Miami, FL06.2001
Skills
- Order Management
- Product and Service Sales
- Time Management
- Staff Training
- Customer Service
- Team Leadership
- Sales Expertise
- Employee Motivation
- Workday expertise
- Force/Kronos
- Mentoring
- Improve Performance
Timeline
Store Manager
BuybuyBaby
03.2019 - Current
Operations Manager
BuybuyBaby
06.2017 - 03.2019
Merchandising Assistant Store Manager
The Home Depot Inc
08.2016 - 06.2017
Night Operations Assistant Store Manager
The Home Depot Inc
03.2015 - 08.2016
Assistant Store Manager
The Home Depot Inc
03.2010 - 03.2015
G. Holmes Braddock Senior High School
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