Robert Maher Jr
ROYAL OAK,MI
Summary
Dynamic leader with a proven track record at Mercedes-Benz of Bloomfield Hills, enhancing team productivity and customer satisfaction through expert conflict resolution and operational planning. Skilled in logistics management and fostering team development, I've driven significant improvements in workflow optimization and staff performance, contributing to a positive and efficient work environment.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Supervisor of Operations New Car Prep and Detail
Mercedes-Benz of Bloomfield Hills
02.2017 - 02.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Driver and Transport Manager
Ace Transportation
03.2011 - 10.2016
- Met transportation service targets and delivered loads on time.
- Optimized warehouse storage capacity by reorganizing inventory layout, allowing for more efficient use of space.
- Reduced fuel consumption for the fleet by conducting regular vehicle maintenance and promoting eco-driving techniques.
- Negotiated favorable contracts with suppliers, reducing costs and contributing to the company''s bottom line.
- Oversaw driver recruitment, onboarding, and orientation processes that helped reduce the turnover rate of drivers within the company.
- Improved route efficiency by analyzing GPS data and implementing new scheduling strategies.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated cross-functional team efforts in addressing complex logistical challenges during peak periods or emergencies, maintaining seamless operations under pressure.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining excellent communication with clients.
- Streamlined dispatch procedures by centralizing communication channels between drivers and management staff members for better coordination purposes.
- Oversaw team of 20 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Lawn Care Foreman
R. O'Connell Landscape
04.2006 - 03.2011
- Promoted company reputation for excellence in lawn care services by participating in local community events and industry trade shows.
- Reduced customer complaints by swiftly addressing and resolving any landscaping issues or concerns.
- Collaborated with sales teams to provide accurate quotes for prospective clients based on their specific landscaping needs and preferences.
- Contributed to business growth through exceptional customer service, leading to increased referral rates and repeat clients.
- Developed strong relationships with clients through proactive communication about project progress and timely responses to inquiries or concerns.
- Maintained safety standards by regularly inspecting equipment and performing necessary maintenance or repairs.
- Improved crew productivity with thorough training on the use of lawn care equipment and best practices.
- Upheld high levels of professionalism through strict adherence to uniform policies, punctuality standards, and respectful interactions with clients during service visits.
- Increased client satisfaction with aesthetically pleasing designs for residential and commercial properties.
- Implemented a system for tracking employee hours, leading to improved accountability and accurate payroll processing.
- Streamlined team efficiency through effective delegation of tasks and clear communication of goals and expectations.
- Optimized resource allocation by effectively coordinating crew assignments based on their individual strengths and expertise in specific areas of lawn care services.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Supervised team member performance to meet client deadlines and requirements.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
Logistics Coordinator
Weldmation
01.2002 - 04.2006
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Created reports to provide insights into logistics operations and performance.
- Tracked orders and notified customers of status or potential delays.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Improved order accuracy through meticulous data entry and verification processes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Monitored performance of logistics operations to identify areas for improvement.
- Managed inventory levels to verify availability of stock for customer orders.
- Developed and implemented strategies to reduce costs and improve quality of service.
Warehouse Supervisor
C. F. Stinson Inc.
01.1991 - 10.2001
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Trained new team members on proper and safe use of tools and equipment.
- Developed and implemented strategies to improve team productivity and efficiency.
- Met or exceeded production goals and objectives by following strict procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Determined staffing needs, developing schedules to staff all shifts.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Operated warehouse material handling equipment correctly to move loads.
- Managed merchandise inventory transactions.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Used warehouse management software to reconcile daily inventory.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Office Coordinator
Royal Oak Sewer
01.1983 - 12.1990
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
No Degree - Forensic Psychology
Oakland Community College
Bloomfield Hills, MI09-1995
High School Diploma -
Kimball High School
1300 Lexington Blvd06-1990
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Workflow optimization
- Coaching and mentoring
- Staff evaluation
- Recruitment and hiring
- Verbal and written communication
- Operational planning
- Task delegation
- Inventory control
- Logistics management
- Performance evaluation
- Workforce planning
Accomplishments
2018-2019 J D power and associates award winner for best detail department in Michigan
1988 Earned my varsity letter in football
Affiliations
- Cycle conservation club of Michigan
- Sons of the American Legion
Certification
Hi-Lo certified in 1995 and present day
Languages
French
Elementary
Spanish
Elementary
Interests
- I participate in a variety of outdoor recreational activities
- Playing Sports
- Camping
- Horseback Riding
Timeline
Supervisor of Operations New Car Prep and Detail
Mercedes-Benz of Bloomfield Hills
02.2017 - 02.2023
Driver and Transport Manager
Ace Transportation
03.2011 - 10.2016
Lawn Care Foreman
R. O'Connell Landscape
04.2006 - 03.2011
Logistics Coordinator
Weldmation
01.2002 - 04.2006
Warehouse Supervisor
C. F. Stinson Inc.
01.1991 - 10.2001
Office Coordinator
Royal Oak Sewer
01.1983 - 12.1990
Hi-Lo certified in 1995 and present day
No Degree - Forensic Psychology
Oakland Community College
High School Diploma -
Kimball High School
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