Summary
Overview
Work History
Education
Skills
Certification
Timeline

Robert Maldonado

Assistant Manager
Raleigh,NC

Summary

With a proven track record at ABC Distributors, I excel in operational efficiency and team leadership, enhancing inventory control and fostering collaboration. My expertise in process improvement and employee motivation has significantly boosted productivity and compliance, positioning me as an effective leader committed to achieving and exceeding employer goals. Diligent Desired Position with robust background in managing daily operations and enhancing process efficiencies. Proven track record in optimizing team performance and coordinating cross-functional efforts to meet organizational goals. Demonstrated expertise in problem-solving and strategic planning. Operations professional with expertise in streamlining processes and driving operational excellence. Adept at fostering team collaboration and ensuring seamless execution of projects. Valued for reliability and adaptability in dynamic environments, with strong skills in communication and leadership. Experienced with overseeing operational workflows and improving efficiency. Utilizes strategic planning to address operational challenges effectively. Knowledge of team leadership and process optimization to support organizational success. Professional with robust experience in operational management, prepared to drive efficiency and effectiveness in all areas of work. Strong focus on optimizing processes, leading teams, and delivering results. Skilled in resource allocation, workflow optimization, and problem-solving. Known for adaptability, reliability, and fostering collaborative environment to meet organizational goals. Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in Industry practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents. Resilient and organized Job Title proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Abc Distributors
05.2016 - 10.2024
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
  • Ensured compliance with industry regulations by staying updated on relevant laws and policies.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Warehouse Manager

ABC Distributors
03.2005 - 10.2024
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
  • Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
  • Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
  • Enhanced team productivity with regular training sessions on safety and operational procedures.
  • Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
  • Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
  • Enhanced employee retention rates by implementing recognition program that acknowledged outstanding performance and contributions.
  • Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
  • Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Assistant Manager

Abc Distributors
03.2005 - 10.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Enhanced team productivity by streamlining operational processes.
  • Improved operational efficiency by adopting new technology for inventory management.

Branch Manager

Abc Distributors
01.2010 - 05.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Fleets Operations Specialist

Abc Distributors
05.2008 - 01.2010
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.

Service Delivery Manager

ABC Distributors
12.2007 - 05.2008
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
  • Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
  • Streamlined operations for improved customer satisfaction and retention rates.
  • Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.

Inside Sales Representative

Abc Distributors
09.2007 - 12.2007
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Fleet Warehouse Manager

ABC
02.2006 - 10.2007
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

Driver

Abc Distributors
03.2006 - 03.2007
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Education

Management - Management

Management School For ABC , Pensacola, FL
10.2010

High School Diploma -

Foothill High School , Bakersfield, CA
06.1990

Skills

  • Training and mentoring
  • Employee Supervision
  • Purchasing and planning
  • Scheduling Coordination
  • Operations Management
  • Operational Efficiency
  • Performance Tracking
  • Staff Training and Development
  • Compliance Monitoring
  • Operational planning
  • Process Improvement
  • Effective leader
  • Inventory Control
  • Teamwork and Collaboration
  • Assignment Delegation
  • Employee Motivation

Certification

Forklift driver

Timeline

Assistant Manager of Operations - Abc Distributors
05.2016 - 10.2024
Branch Manager - Abc Distributors
01.2010 - 05.2016
Fleets Operations Specialist - Abc Distributors
05.2008 - 01.2010
Service Delivery Manager - ABC Distributors
12.2007 - 05.2008
Inside Sales Representative - Abc Distributors
09.2007 - 12.2007
Driver - Abc Distributors
03.2006 - 03.2007
Fleet Warehouse Manager - ABC
02.2006 - 10.2007
Warehouse Manager - ABC Distributors
03.2005 - 10.2024
Assistant Manager - Abc Distributors
03.2005 - 10.2024
Management School For ABC - Management , Management
Foothill High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Robert MaldonadoAssistant Manager