Robert Maldonado
Raleigh,NC
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
ABC Supply
06.2021 - 10.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Assistant Manager
ABC Supply
03.2005 - 10.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enhanced team productivity by streamlining operational processes.
- Improved operational efficiency by adopting new technology for inventory management.
Branch Manager
ABC Supply
01.2010 - 05.2016
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Consulted customers to boost product sales and services.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Fleet Operations Specialist
ABC Supply
05.2008 - 01.2010
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
Service Delivery Manager
ABC Supply
12.2007 - 05.2008
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Enhanced service delivery by developing and implementing efficient processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Inside Sales Representative
ABC Supply
09.2007 - 12.2007
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Fleet Warehouse Manager
ABC Supply
02.2006 - 10.2007
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Driver
ABC Supply
03.2005 - 03.2007
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Education
Management - Management
Management School For ABC Supply
Beloit, WI10.2010
High School Diploma -
Foothill High School
Bakersfield, CA06.1990
Skills
- Forklift certified sit down gas and electric
- Employee Supervision
- Operations Management
- Operational Efficiency
- Staff Training and Development
- Operational planning
- Process Improvement
- Effective leader
- Inventory Control
- Teamwork and Collaboration
- Assignment Delegation
- Employee Motivation
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
Forklift driver
Timeline
Operations Manager
ABC Supply
06.2021 - 10.2024
Branch Manager
ABC Supply
01.2010 - 05.2016
Fleet Operations Specialist
ABC Supply
05.2008 - 01.2010
Service Delivery Manager
ABC Supply
12.2007 - 05.2008
Inside Sales Representative
ABC Supply
09.2007 - 12.2007
Fleet Warehouse Manager
ABC Supply
02.2006 - 10.2007
Assistant Manager
ABC Supply
03.2005 - 10.2024
Driver
ABC Supply
03.2005 - 03.2007
High School Diploma -
Foothill High School
Forklift driver
Management - Management
Management School For ABC Supply
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