Robert Malia
Connellsville,PA
Summary
Enthusiastic management professional with over 30 years of demonstrated success supervising staff and building teams. Proven history of achieving goals by monitoring team performance and coaching staff on effective best practices. Skilled in solving complicated issues and making proactive operational changes.
Overview
32
32
years of professional experience
Work History
Shop Manager
CertaSite
03.2023 - Current
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
National Sales Manager
TSItouch, INC
08.2017 - 08.2020
- Oversaw day-to-day operations of the sales team which consisted of seven nationwide representatives and one international representative
- Responsible for oversight of the inside sales support staff, quotes team, and creative design director
- Managerial duties included demonstration operations, review of each division's current and future business, approving and tracking all requested time off, and facilitating conference calls
- Worked directly with clients in the absence of individual sales representatives.
Sales Representative
RFSJ, Inc.
01.2011 - 08.2017
- Called on colleges and universities throughout the United States selling an assortment of glassware and ceramics to each institution
- Maintained positive relationships with clients to ensure repeat business.
Branch Sales Manager
HSBC Bank
11.1992 - 06.2010
- Tasked with developing new business relationships and preserving existing customer accounts
- Prepared and marketed Home Equity Loan Proposals for clients
- Managed three offices in the Western Pennsylvania region while assisting the credit and clerical staff of up to six employees to ensure the efficient processing of work flow
- Hired and trained branch and company employees.
Education
Bachelor of Arts in Criminology/Pre-Law -
Indiana University of Pennsylvania
Indiana, PA12.1991
Criminology
Middle Tennessee State University
Murfreesboro, TN05.1988
Skills
- Behavioral Management
- Crisis Management
- Adaptability and Flexibility
- Relationship Building
Timeline
Shop Manager
CertaSite
03.2023 - Current
National Sales Manager
TSItouch, INC
08.2017 - 08.2020
Sales Representative
RFSJ, Inc.
01.2011 - 08.2017
Branch Sales Manager
HSBC Bank
11.1992 - 06.2010
Bachelor of Arts in Criminology/Pre-Law -
Indiana University of Pennsylvania
Criminology
Middle Tennessee State University
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