Robert Manion
Grand Island,FL
Summary
With a background in retail, banking, and early intervention therapy, I have a proven track record of enhancing work experience and effectively managing workflow. Strengths include setting deadlines, completing assigned projects, fostering a positive work environment, and multitasking under tight time constraints. Able to maintain a calm demeanor while providing quality customer/client care. Resourceful Account Manager excelling in overseeing clients, resolving issues, and building strong relationships. Successfully maximized repeat business opportunities and expanded the client base through effective prospecting techniques. Extensive knowledge of the sales cycle and strong collaborative skills consistently achieve optimal outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Registered Behavior Tech
Learning Leaps Behavioral Services, Inc.
11.2017 - 02.2023
- Working directly with ASD children (ages 18 months - 14 yrs
- Old)
- Providing discrete trials in a 1:1 setting
- Following behavioral skill acquisition and behavior reduction protocols
- Collect and record data on client behavior and progress
- Medicaid Billing
Account Manager
State Farm
02.2023 - Current
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Assistant Branch Manager
Trustco Bank
03.2011 - 11.2017
- Handling new accounts and customer issues
- Providing information for various products and services
- Contacting local businesses for accounts through canvasing and cold calls
- Originator or mortgages, equity loans, and lines of credit
- Supervising operations of branch
- Monitoring teller line for quality control and customer service
- Training new employees
Assistant Store Manager
OfficeMax
07.1998 - 03.2011
- Training and supervising new/current associates on all company policies and procedures
- Monitoring and interpreting store profit and loss reports
- Handling cash, creating deposits, and balancing safe
- Maintaining inventory levels
- Ensuring the store appearance meets corporate expectations
- Providing staff supervision for increased positive interactions with customers
- Creating formal yearly performance reviews
- Writing weekly employee work schedule
- Screening applications, conducting interviews, and processing new associates
Education
Associates Degree -
Seminole State College of Florida
Sanford, FL12.2012
Skills
- Account development
- Campaign execution
- Market forecasting
- Customer training
- Customer relationship management (CRM)
- Client rapport
- Client meetings
- Competitive product reviews
Certification
2044 - PERSONAL LINES AGENT
CITIZENS PROPERTY INSURANCE CORPORATION 09/30/2025
STATE FARM FIRE AND CASUALTY COMPANY 09/30/2025
STATE FARM FLORIDA INSURANCE COMPANY 09/30/2025
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 09/30/2025
Timeline
Account Manager
State Farm
02.2023 - Current
Registered Behavior Tech
Learning Leaps Behavioral Services, Inc.
11.2017 - 02.2023
Assistant Branch Manager
Trustco Bank
03.2011 - 11.2017
Assistant Store Manager
OfficeMax
07.1998 - 03.2011
Associates Degree -
Seminole State College of Florida
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