Summary
Overview
Work History
Education
Skills
Timeline
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Robert Manning

Kansas City,MO

Summary

Results-driven Salesforce Administrator skilled in customizations, system upgrades, and integrations. Proven ability to enhance user experience through complex flows and efficient troubleshooting. Salesforce certified administrator with Apex programming and external client application integrations. Proven ability to enhance user experience through effective system administration and troubleshooting.

Overview

40
40
years of professional experience

Work History

Salesforce Administrator

UMB Bank
Kansas City, MO - Missouri
12.2019 - Current
  • Configured and customized Salesforce applications to meet specific business requirements, enhancing user experience.
  • Implemented system upgrades and new features to enhance performance and usability.
  • Created complex flows enabling users to operate through API, reducing reliance on other applications.
  • Troubleshot technical issues within Salesforce environment, providing timely support to users and minimizing downtime.
  • Developed custom scheduled merge in Apex for seamless integration with MDM system, streamlining data processes.

Siebel Developer

UMB Bank
Kansas City, MO - Missouri
06.2007 - 06.2021
  • Developed Siebel EAI components such as Business Services, Workflows, and Scripts.
  • Developed and deployed Siebel applications using eScript to enhance user experience.
  • Collaborated with cross-functional teams to gather and analyze business requirements, ensuring alignment with project goals.
  • Documented technical specifications and process flows, enabling streamlined training and reference.

Siebel Developer

Cerner
Kansas City, MO - Missouri
08.2003 - 06.2007
  • Developed Siebel applications using VBScript to enhance functionality and user experience
  • Developed Siebel applications to enhance customer relationship management processes.
  • Customized Siebel configurations to meet business requirements and user needs.

Avionics Technician

United States Navy, USN
San Diego, California
08.1986 - 08.1989
  • Performed avionics system diagnostics for E2-C Hawkeye aboard USS Ranger, ensuring operational readiness.

Education

Bachelor of Science - Information Technology

University Missouri St Louis
St Louis, MO
02-2003

Bachelor of Science - Marketing

Missouri State University
Springfield, MO
07-1995

Skills

  • Salesforce certified administrator
  • DevOps with GitHub, Gearset and VSC
  • External client application integrations
  • Flow integrations
  • Systems administration for InfoSphere and enterprise applications
  • Apex programming
  • Financial services cloud

Timeline

Salesforce Administrator

UMB Bank
12.2019 - Current

Siebel Developer

UMB Bank
06.2007 - 06.2021

Siebel Developer

Cerner
08.2003 - 06.2007

Avionics Technician

United States Navy, USN
08.1986 - 08.1989

Bachelor of Science - Information Technology

University Missouri St Louis

Bachelor of Science - Marketing

Missouri State University
Robert Manning