Robert Marchant
Revere,MA
Summary
Detail oriented healthcare professional known for high productivity and efficiently completing tasks. Skilled in team leadership, patient relations, and operational management to enhance clinic performance. Excel at communication, problem-solving, and adaptability, positive patient experiences, sales and sales strategies. I have an experienced past as a sales professional as well as completing proper sales training and sales tactics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Clinic Manager
On-site
11.2023 - Current
- Provided exceptional customer service by assisting patients in selecting and fitting eyeglasses, ensuring optimal vision correction
- Collaborated with ophthalmologists and optometrists to ensure accurate interpretation of prescriptions and proper lens selection
- Educated patients on various lens options, including progressive lenses, bifocals, trifocals, and specialty coatings
- Managed inventory of frames and lenses, ensuring an extensive selection for patient needs while optimizing cost efficiency
- Performed repairs and adjustments on eyewear to enhance comfort and fit for patients
- Conducted comprehensive eye examinations to determine the appropriate prescription for lenses
- Performed comprehensive eye exams, including visual acuity tests, tonometry, and retinal imaging
- Administered diagnostic tests such as visual field testing and corneal topography
- Managed patient flow by scheduling appointments, verifying insurance coverage, and maintaining accurate medical records
- Educated patients on proper contact lens insertion, removal, and care techniques
- Performed ocular photography for documentation purposes using specialized imaging equipment
- Conducted preliminary screenings for glaucoma through intraocular pressure measurements (tonometry)
Apprentice Optician
Harvard Square Eye Care
05.2021 - 11.2023
- Collaborated with doctor to prescribe and treat various eye conditions.
- Dispensing glasses to patients
- Fitting glasses
- Interpreted prescriptions to determine suitable lens options and eyewear.
- Conduct daily assessments using various devices.
- Attention to detail and cleanliness of office
- Maintained organized patient records.
- Work with the doctor to help patients with their vision
- Follow specific protocols per patient request as well as filling ANSI standard guidelines
- Consistently provided exceptional support, fostering high levels of patient contentment.
- Understanding of certain eye conditions as well as prescribing the right treatment methods
- Experience with IOP and refractor
- Experience with VFT/OCT
- Experience with EQIUNOX
Quality Control Coordinator
MPI Release
09.2019 - 05.2021
- Tests a variety of films and paper release liners for multi-million dollar companies such as 3M, Scotch tape, and many more
- Makes sure all testing methods are valid for use on new and old product specifications
- Working closely with product development team as well at product engineers to ensure top quality product
- We help make release liners for the whole globe while also maintaining an excellent track record of product success and quality
- Keeps track of records in a clean and efficient way
- Analyze all data from past to present and compares data to make sure the company keeps its excellent track record from being tarnished
- Collects and interprets data for product development manager and gives direction on best possible solution to ensure above satisfactory conditions
Department Head
Dicks Sporting Goods
11.2017 - 09.2019
- Maintained continuous watch on security concerns, employee performance and customer service standards
- Prepared and administered departmental budgets and conducted special projects
- Utilized pre-determined corporate plans to merchandise new products
- Recruited, interviewed, hired and supervised instructors
- Oversaw department schedule, projects and quality standards
- Put together special displays and coached employees on latest promotions
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Trained and developed new team members and Sales Associates
- Consistently met and exceeded department expectations for productivity and accuracy levels
Sales Consultant
BestBuy
07.2014 - 11.2017
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Completed purchases with cash, credit and debit payment methods
- Trained all new sales employees on effective techniques
- Increased purchase totals by recommending additional items
- Answered incoming telephone calls with professional and knowledgeable responses
- Created attractive displays
- Developed and executed sales promotions
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
- Processed orders through [POS] system and coordinated delivery to meet customer demands
- Set up high end audio and video entertainment systems for commercial use and also for clients personal use
- Provided tech support over the phone and in person to clients that needed it
- Helped Geek Squad provide support through their operating systems to maintain clients data on computer and other databases
- Maintained high end video/audio equipment
- Trained in high end audio sales (magnolia level 2 certified)
Research Scientist
Boston college
03.2012 - 02.2014
- Maintain a working knowledge of new techniques, technologies and concepts
- Inspect, collect, interpret, analyze and compile data obtained from material testing
- Support large research projects
- Assist in the research of new product design production
- Provide advanced modeling capabilities
- Deliver outstanding written and verbal communication skills
- Maintained clean and fully operational laboratory equipment
- Prepared summaries of research findings and effectively presented them to supervisors
Education
Biology - Biology
University of Massachusetts, Boston
Boston, MAHigh School Diploma -
Everett High School
Everett, MA01.2014
Skills
- Data collection
- Excel
- Excellent communication Skills
- Laboratory work
- Merchandising
- Microsoft excel
- Microsoft office
- PowerPoint
- Product design
- Relationship Building
- Retail
- Marketing
- Training & Development
- Administrative Skills
- Databases
- Microsoft Windows
- Quality Control
- Data Analysis Skills
- Customer service
- Sales
- Healthcare regulations compliance
- HIPAA
- Patient care coordination
- Appointment scheduling
- Insurance billing
- Budgeting expertise
- Clinical management
- Operations management
- Administrative leadership
- Back office
- Revenue management
- Profit and loss statements
- Problem-solving
Personal Information
- Work Permit: Authorized to work in the US for any employer
Certification
Certified Paraoptometric
Timeline
Assistant Clinic Manager
On-site
11.2023 - Current
Apprentice Optician
Harvard Square Eye Care
05.2021 - 11.2023
Quality Control Coordinator
MPI Release
09.2019 - 05.2021
Department Head
Dicks Sporting Goods
11.2017 - 09.2019
Sales Consultant
BestBuy
07.2014 - 11.2017
Research Scientist
Boston college
03.2012 - 02.2014
High School Diploma -
Everett High School
Biology - Biology
University of Massachusetts, Boston
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