Robert Markland

• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
• Delivered superior customer service to retain existing customers and attract future customers.

• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.
• Developed strong client relationships for increased loyalty and repeat business.
• Boosted sales revenue by identifying customer needs and recommending appropriate products.

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
• Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
• Created employee schedules to align coverage with forecasted demands.

• Enhanced passenger satisfaction by providing safe and timely transportation services for long-distance trips.
• Reduced incidents of mechanical failures by conducting thorough pre-and post-trip vehicle inspections.
• Maintained a clean and comfortable environment for passengers, ensuring an enjoyable travel experience.
• Assisted passengers with boarding and disembarking, demonstrating excellent customer service skills.
• Collaborated with dispatchers to stay updated on route changes or potential delays, maximizing efficiency in travel time.
• Ensured compliance with federal safety regulations by monitoring onboard behavior and addressing any issues promptly.
• Kept accurate records of hours driven, miles traveled, and expenses incurred during each trip for proper reimbursement purposes.
• Managed emergency situations calmly and efficiently while prioritizing the safety of passengers above all else.
• Addressed passenger inquiries or concerns promptly, providing exceptional customer service at all times.
• Maximized trip success by coordinating closely with tour guides or event organizers to ensure seamless integration between transportation services and scheduled activities.
• Adhered strictly to company policies regarding driver conduct, dress code, punctuality, and professionalism in all interactions with passengers or colleagues alike.
• Exhibited excellent navigational skills even under challenging weather conditions or unexpected detours while maintaining schedule adherence whenever possible.
• Demonstrated adaptability by quickly adjusting to last-minute route changes or passenger requests without compromising safety or quality of service.
• Transported passengers safely along prescribed routes according to tight schedules.
• Conducted pre-trip inspections of bus for safe operation.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Kept bus interiors clean and tidy to provide comfortable passenger environments.

• Supported student drivers in hands-on road training.
• Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
• Conducted regular evaluations of student performance to identify areas needing further attention or adjustment in teaching approach.
• Improved student driving skills by utilizing effective teaching methods and personalized instruction.
• Built strong rapport with students, fostering a positive learning environment and encouraging open communication.
• Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
• Demonstrated commitment to professional development by attending ongoing training sessions and workshops within the industry.
• Maintained detailed records of student attendance, progress, and completion to ensure proper documentation for licensing requirements.
• Tracked student attendance and offered support to reduce absences.
• Maintained a high pass rate for students by providing thorough preparation for both written and practical exams.

• Managed day-to-day business operations.
• Operated with safety and skill to avoid accidents and delays.
• Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
• Verified contents of inventory loads against Bills of Lading.
• Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
• Maximized load safety by balancing, securing, and weighing products.
• Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
• Dropped and hooked trailers and changed configuration of equipment.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Completed preventive maintenance and mechanical repairs on vehicles.
• Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
• Transported hazardous materials and oversized shipments without incident.
• Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.

• Reduced downtime with thorough pre-and post-trip inspections, identifying potential issues before they became problems.
• Collaborated with team members on long-haul assignments to ensure seamless coordination between drivers during shift changes.
• Maintained a safe driving record through vigilant adherence to traffic laws and safety regulations.
• Increased customer satisfaction with courteous service and professional interactions during pickups and dropoffs.
• Kept accurate logs of hours driven per day per federal regulations ensuring compliance with mandated rest periods and preventing driver fatigue.
• Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
• Streamlined loading and unloading processes for faster turnaround times at distribution centers.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Dropped and hooked trailers and changed configuration of equipment.

U.S. Navy Diver. Assigned to US Coast Guard Buoy Tender WLB-306 Buttonwood.