Robert Marley
Walmart
Weatherford,TX
18
years of professional experience
Dynamic professional with extensive experience in team supervision and operational management. Recognized for problem-solving abilities and effective communication, leading to enhanced service delivery and improved customer satisfaction. Eager to leverage expertise in fostering teamwork and optimizing workflows.
Work History
Digital Personal Shopper
5 Years 3 Months- Directed team efforts to achieve daily operational goals through strategic communication and collaboration.
- Trained new associates on store procedures, policies, and safety protocols to enhance team performance
- Implemented process improvements that streamlined workflow and increased efficiency within the department.
- Facilitated setup and organization of customer orders for timely daily and hourly deliveries and pickups.
Team Leader
5 Years 2 Months- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Coordinated scheduling to optimize staff coverage during peak hours for improved service delivery.
- Conducted regular performance evaluations of team members, providing constructive feedback for development.
- Analyzed sales reports to identify trends and inform strategic decisions on product placement and promotions.
Assistant Store Manager
7 Years 6 Months- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on best practices in customer service and inventory management.
- Implemented loss prevention strategies to minimize shrinkage and enhance store security.
- Analyzed sales data to identify trends, optimizing product placement for increased revenue.
- Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Skills
Teamwork and collaboration
Forklift operation
Shipping and receiving
Warehouse operations
Material handling
Order picking
Order picking and processing
Safe driver
Workplace cleanliness
Inventory staging
Shipment processing
Inventory counts
Dock operations
Inventory control
Stock rotation
Warehouse management
Problem-solving
Team supervision
Staff training
Work Planning and Prioritization
Documentation and reporting
Performance improvement
Overseeing daily activities
Daily workflow improvement
Safety
Safety processes and procedures
Cash handling
Team motivation
Timeline
Digital Personal Shopper
Walmart
2021.06 - CurrentRead More
Team Leader
Publix Grocery Store
2016.04 - 2021.06Read More
Assistant Store Manager
Walmart
2008.10 - 2016.04Read More