Robert Marroquin
Tucumcari,NM
Summary
Dynamic service technician and small business owner with a proven track record at Appliance Connection, excelling in customer relations and team oversight. Enhanced client satisfaction through innovative service processes and effective employee development, leading to increased referrals and repeat business. Skilled in financial management and fostering a collaborative workplace culture.
Overview
16
16
years of professional experience
Work History
Owner/Service Technician
Appliance Connection
09.2021 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Service Technician Supervisor
Love's Appliance
02.2011 - 09.2021
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular safety inspections to ensure compliance with industry regulations and maintain a safe working environment.
- Established a culture of continuous improvement by encouraging feedback from technicians and clients alike about potential process enhancements or areas of concern.
- Participated in conferences and workshops related to the field of service technology to enhance professional development among team members.
- Managed inventory of tools, parts, and equipment to minimize delays in service delivery.
- Coordinated schedules for multiple service technicians, ensuring optimal coverage for client needs.
- Improved team efficiency by streamlining service processes and implementing new troubleshooting techniques.
- Resolved complex technical problems through careful analysis, innovative thinking, and collaboration with colleagues.
- Ensured high-quality workmanship by monitoring job progress and conducting final inspections before returning equipment to customers.
Laborer
Zigurat Construction
07.2009 - 12.2010
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
Associate of Arts - Building Trades
Mesalands Community College
Tucumcari, NM05-2011
High School Diploma -
Tucumcari High School
Tucumcari, NM05-2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
- Team oversight
- Staff hiring
- Employee development
- Sales management
- Talent development
- Labor relations
Languages
Spanish
Limited Working
Timeline
Owner/Service Technician
Appliance Connection
09.2021 - 01.2025
Service Technician Supervisor
Love's Appliance
02.2011 - 09.2021
Laborer
Zigurat Construction
07.2009 - 12.2010
Associate of Arts - Building Trades
Mesalands Community College
High School Diploma -
Tucumcari High School
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