Robert Martin
Lakeland,FL
Summary
Dynamic small business owner with a proven track record in operations and marketing at Sure Shot Pressure Washing Pros LLC. Expert in strategic planning and budget management, fostering a loyal customer base through exceptional service. Skilled in inventory tracking and team building, driving business growth and enhancing brand identity.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Sure Shot Pressure Washing Pros LLC
06.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Warehouse Receiver
Publix Distribution
08.2021 - Current
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Recorded incoming and outgoing shipments for accurate tracking.
- Streamlined communication between warehouse departments through daily meetings and status updates on received shipments.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Supported company''s sustainability initiatives by overseeing recycling efforts and proper disposal of packaging materials upon receipt of goods.
- Contributed to improved customer satisfaction rates by promptly resolving inventory-related issues affecting order fulfillment times.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Boosted overall productivity within the receiving department by implementing time-saving technologies and tools to streamline processes.
Warehouse Forklift Operator
Publix Distribution
10.2014 - 08.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
Warehouse Order Selector
Publix Distribution
07.2013 - 10.2014
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
- Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
- Aided in reducing backorders by keeping an open line of communication with purchasing department regarding low-stock items identified while picking orders.
- Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.
Education
Automotive Mechanics Certifications - Automotive Mechanics
Travis Technical College
Lakeland, FL05.2013
George Jenkins High School
Lakeland, FL05.2010
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Project management
- Business growth and retention
- Strategic planning
- Budget management
- Employee performance management
- Team building
- Decision-making
- Desktops, laptops, and mobile devices
- Inventory tracking and management
- Staff management
Timeline
Small Business Owner
Sure Shot Pressure Washing Pros LLC
06.2022 - Current
Warehouse Receiver
Publix Distribution
08.2021 - Current
Warehouse Forklift Operator
Publix Distribution
10.2014 - 08.2021
Warehouse Order Selector
Publix Distribution
07.2013 - 10.2014
Automotive Mechanics Certifications - Automotive Mechanics
Travis Technical College
George Jenkins High School
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