Summary
Overview
Work History
Education
Skills
Timeline
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Robert Martinez

Avondale,WV

Summary

Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

13
13
years of professional experience

Work History

IT Support Engineer II OTIE-Infra Edge

Amazon
11.2021 - Current
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Tested new software and hardware prior to deployment.
  • Performed software installations and upgrades to UNIX or Windows operating systems.

Platoon Sergeant

Army Reserve
06.2010 - Current
  • Trained, supervised and organized over 40 soldiers and personnel.
  • Conducted and oversaw interrogations, briefings and debriefings.
  • Managed over $20 worth of equipment during garrison and deployment operations.
  • Maintained health, welfare and combat readiness of personnel within platoon.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.

IT Support Engineer II FC Infra-Ops

Amazon
07.2016 - 10.2021
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.

IT Support Engineer I IT Remote Support Services

Amazon
09.2014 - 06.2016
  • Configured and tested Windows Server operating systems with roles features.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided technical support services for DNS and IPAM services.

Senior IT Support Tech

Amazon
01.2014 - 09.2014
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Science - Interdisciplinary Studies - Technology Management

Northern Arizona University
Flagstaff, AZ
01.2020

Associate of Applied Science - Linux Networking Administration

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2015

Associate of Applied Science - Cisco Networking Technology

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2015

Skills

  • Technical Support
  • Support End-Users
  • Monitoring

Timeline

IT Support Engineer II OTIE-Infra Edge

Amazon
11.2021 - Current

IT Support Engineer II FC Infra-Ops

Amazon
07.2016 - 10.2021

IT Support Engineer I IT Remote Support Services

Amazon
09.2014 - 06.2016

Senior IT Support Tech

Amazon
01.2014 - 09.2014

Platoon Sergeant

Army Reserve
06.2010 - Current

Bachelor of Science - Interdisciplinary Studies - Technology Management

Northern Arizona University

Associate of Applied Science - Linux Networking Administration

Maricopa Community Colleges - Estrella Mountain Community College

Associate of Applied Science - Cisco Networking Technology

Maricopa Community Colleges - Estrella Mountain Community College

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Robert Martinez