Robert Martinez
San Bernardino,CA
Summary
Seasoned Commercial Truck Driver bringing skills in organizing loads and efficiently managing time to meet demanding route schedules. Detail-oriented and systematic in keeping equipment well-maintained and in peak operating condition. Offering 3 years of related experience and willingness to take on any challenge to support business needs.
Overview
11
11
years of professional experience
Work History
Commercial Truck Driver
AC Pro
12.2023 - Current
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Reduced fuel consumption by employing effective driving techniques and monitoring vehicle performance.
- Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
Delivery Driver/ Dispatcher
Pep Boys Inc.
11.2021 - 11.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Customer Service Representative
Frito Lay
01.2016 - 06.2021
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Collaborated with team members to achieve monthly sales targets consistently.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Maintained customer accounts and relationships.
Dispatch and Tow Truck Driver
Wilson towing
02.2013 - 01.2016
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
High School Diploma -
Redlands Adult School
Redlands, CA06.2024
Skills
- Vehicle inspections
- Training in hazmat procedures
- Equipment Operation
- Customer Satisfaction
Managing schedules
- Accurate Recordkeeping
- Effective communication skills
- Decision-Making Under Pressure
- Communication and teamwork
- Strong Work Ethic
Timeline
Commercial Truck Driver
AC Pro
12.2023 - Current
Delivery Driver/ Dispatcher
Pep Boys Inc.
11.2021 - 11.2023
Customer Service Representative
Frito Lay
01.2016 - 06.2021
Dispatch and Tow Truck Driver
Wilson towing
02.2013 - 01.2016
High School Diploma -
Redlands Adult School
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