Robert Martinez Jr
SAN ANTONIO,Texas
Summary
Dynamic leader and Store Manager of Operations at Burger Boy, I boosted sales by [Number]% through innovative promotions and strategic merchandising. Expert in recruitment and team coaching, I enhanced store operations and customer satisfaction by implementing new technologies and fostering a culture of teamwork and transparency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Burger Boy
03.2017 - 06.2024
- Increased sales by [Number]% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement. (Toast)
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06.2010
Skills
- Recruitment and hiring
- Store Opening and Closing
- Bank and Safe Deposits
- Supply Ordering
- Cash Management
- Team leadership and coaching
- Health and safety
- Employee Training
Certification
Food Handlers
Food Handlers Certificate
Awarded in 2024
Timeline
Store Manager of Operations
Burger Boy
03.2017 - 06.2024
High School Diploma -
Thomas Jefferson High School
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