Robert Masincupp
Niles,OH
Summary
Accomplished Store Manager with a proven track record at Rite Aid, excelling in customer service management and inventory control. Leveraged outstanding communication and problem-solving skills to enhance customer satisfaction and streamline store operations. Expert in team leadership, significantly improving staff performance through effective training and mentoring.
Overview
27
27
years of professional experience
Work History
Store Manager
Rite Aid
10.1997 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Niles McKinley Highschool
Niles, OH06-1984
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
Timeline
Store Manager
Rite Aid
10.1997 - 09.2024
High School Diploma -
Niles McKinley Highschool
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