Robert Masteller

Work History

Common Restaurant

04.2019 - 01.2024

Responsible for hiring, training, and constant improvement over staff of 45 employees.
Oversaw 4 consecutive years with growth of business and profit margin.
Created and maintained positive work culture and staff dedication to service and product.
Responsible for inventory ordering and management.
Impacted company wide communication by creating groups on Discord allowing daily management posts with improved communication to, and between job sets.
Created daily and weekly cash deposit tracking system improving previous one, allowing for easy audit by owner and accountant.
Created Management Shared Spreadsheet that accounted, and ensured 8 onboarding actions, 6 offboarding actions, recording absenteeism while predicting scheduling, and hiring needs.
Created Production Ready Checklists for back of house predicting inventory needs during shift, and alerting of needs pre-shift.
Provided broad ranging Lineup Notes, shared between GM and AGM transferring knowledge daily and repeatedly ensuring comprehension and retention by employees.
Held weekly meeting with Executive chef, Sous Chefs, Beverage Curator, Event Coordinator, and AGM addressing upcoming week and needs for entire team.

The Emporium At Perry Lane Hotel

04.2018 - 04.2019

Prepped extensive garnish list, and fresh juice program daily.
Created and stocked 10 pre-batched cocktails ensuring prompt and accurate service of quality craft drinks at high volume bar.
Used training and followed strict alcohol awareness procedure to prevent excessive guest intoxication.
Revised opening and closing checklists to more accurate and higher standard.
Closed sales reports daily, took inventory, kept personal bank balanced, and available to audit.

Churchill's Gastropub & Taphouse

09.2008 - 04.2018

Created craft cocktail program from scratch, and modernized signature cocktail list.
Implemented loyalty program using drink discounts exponentially increasing regular customer base.
Trained and developed all bartenders staffing rooftop, basement and main bar.
Responsible for inventory management of 4 separate bars.
Responsible for cash drop, closing duties for all four bars, securing building, and setting alarm.
Expeditious and accurate execution of craft cocktails in busy three floor restaurant responsible for over 3 million dollars annual sales.
Made engaging connections with guests creating loyalty and confidence in our service and product.