Robert Mastrodicasa
Syracuse,NY
Summary
Accomplished in enhancing customer satisfaction and reducing claim errors, I leveraged critical thinking and problem-solving abilities at National Government Services to streamline claims processing. My background in customer service and data entry, combined with a high-security clearance at Rapid Response Monitoring, underscores my capability to handle sensitive information and resolve complex issues efficiently.
Overview
22
22
years of professional experience
Work History
Medical Claims Customer Service Representative
United Healthcare
06.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medicare Claims Customer Service Representive
National Government Sevices
06.2013 - 05.2020
- Reduced errors in claim submissions by providing clear guidance to providers on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
Product / Assembly Line
Gianelli Sausage
05.2012 - 06.2013
- Maintained Health standards to work in a Food Processing Environment
- Assembled and packaged many food products
- Worked in all areas of the plant while maintaining product quality and sterilization.
- Reduced workplace accidents by enforcing safety protocols and maintaining a clean, organized work environment.
Alarm Monitoring/Police, Fire, Paramedic Dispatch
Rapid Response Monitoring
09.2002 - 03.2011
- Monitored Fire, Police, Medical Alarms
- Dispatched Fire, Police, EMS when needed
- Assisted customers with alarm issues and resolutions
- Set service appointments for customers
- Held High Security Level Clearance
Education
Computer Programming / Network Administrator - Computer Programming And Networking
Bryant And Stratton College
Syracuse09.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
Timeline
Medical Claims Customer Service Representative
United Healthcare
06.2020 - Current
Medicare Claims Customer Service Representive
National Government Sevices
06.2013 - 05.2020
Product / Assembly Line
Gianelli Sausage
05.2012 - 06.2013
Alarm Monitoring/Police, Fire, Paramedic Dispatch
Rapid Response Monitoring
09.2002 - 03.2011
Computer Programming / Network Administrator - Computer Programming And Networking
Bryant And Stratton College
Similar Profiles
Bria RobinsonBria Robinson
Provider Data Specialist at United HealthcareProvider Data Specialist at United Healthcare
MIKKA ANGELIQUE LAGUSMIKKA ANGELIQUE LAGUS
REMOTE PHARMACY TECHNICIAN (Contract Ended) at United HealthcareREMOTE PHARMACY TECHNICIAN (Contract Ended) at United Healthcare
Ashley N TrevinoAshley N Trevino
Customer Advocate at United HealthcareCustomer Advocate at United Healthcare
Esther N. HamiltonEsther N. Hamilton
Provider Data Consultant at United HealthcareProvider Data Consultant at United Healthcare
Michael BenzMichael Benz
Material Handler at Syracuse UniversityMaterial Handler at Syracuse University