Robert Matano
Salem,OR
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Dollar Tree Distribution Center
Salem, OR
08.2023 - 03.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
Customer Service
Costco
Salem, OR
02.2022 - 09.2022
- Provided customer service and support during events.
- Managed customer service issues in a professional manner.
- Provided courteous and friendly customer service to passengers.
- Trained new employees on customer service protocols.
- Provided friendly customer service by addressing inquiries promptly.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Ensured all store policies were adhered to by customers at all times.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Processed gas and amenities payments.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Prepared daily records of food and gas sales and balanced register drawers.
- Answered customers' questions and addressed complaints in person and via phone.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Prepared daily reports of fuel, oil and accessory sales.
- Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
- Responded to questions about local area and company services.
- Ordered stock and priced and shelved incoming goods.
Jersey Mike's
Team Member
Frisco, TX
03.2020 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Jack in the Box
Team Leader Of Commercial Services
McKinney, TX
12.2016 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
High School Diploma -
Robert S Ferrell
Salem, OR06-2000
Skills
- Forecasting and Scheduling
- Organizational Management
- Labor Relations
- Performance reporting
- Customer Retention
- Workflow Optimization
- Production
- Customer Service
- Performance monitoring
- Logistics Oversight
- Data Analysis
- Document Control
- Maintenance Planning
- Health and safety compliance
- Regulatory Compliance
- Operations Monitoring
- Staff Management
- Solutions Development
- Budgeting and forecasting
- Operations Oversight
- Team Building/Leadership
- Supply Chain Management
- Planning and Implementation
- Work flow planning
- Strategic Planning
- Customer relations specialist
- Inventory Control
- Product Management
- Troubleshooting and problem solving
- Problem-Solving
- MS Office
- Cost reduction and containment
- Negotiations expert
- Cost Reduction
- Workforce Management
- Continuous improvements
- Project Leadership
- Decision-Making
- Onboarding and Orientation
- Client Relations
- Staff Training
- Operations Management
- Goal Setting
- Cross-Functional Communication
- Maintaining Compliance
- Staff retention
- Customer Relationship Management (CRM)
- Workforce training
- Finance background
- Systems implementation
- Microsoft Office expertise
- Operational Efficiency
- Cross-Functional Collaboration
- Team Leadership
- Policies and procedures implementation
- Management
Timeline
Operations Manager
Dollar Tree Distribution Center
08.2023 - 03.2024
Customer Service
Costco
02.2022 - 09.2022
Jersey Mike's
Team Member
03.2020 - 11.2020
Jack in the Box
Team Leader Of Commercial Services
12.2016 - 08.2019
High School Diploma -
Robert S Ferrell
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